L1 Support

_Our client, an International BPO is on the lookout for L1 Technical Support Representatives, who are fluent in Japanese (N3 and above). As a technical support representative, you will be part of a team that helps our client's customers with their enquiries. You will use your system knowledge and customer service skills to provide solutions and guidance to...

We are seeking an individual to fit the role of a Customer Support Executive to join our team. The role entails working closely with our other Customer Service Agents & Back Office team.The responsibilities are wide-ranging and varied. It is necessary to be able to communicate clearly and effectively with all areas of the business. At the forefront of the...

POSITION GENERAL DUTIES AND TASKS:Core Skills:WebLogic/WebSphereWindows/UNIX/LinuxOracle SQLSkillsetApplication Technical Support on Java and Oracle Database.Platform Knowledge on Windows, UNIX/Linux (Solaris) & WebSphere/WebLogic web deployments.Hands-on experience on Windows and Unix scripting.Knowledge in Banking IT environment will be a plus.24 x 7 on...

NOTE:This role will require you to work in Au NZ time zoneAbout Anchanto:At Anchanto, our mission is to revolutionize eCommerce operations for businesses of all sizes by providing innovative and intelligent SaaS platforms. We strive to simplify backend eCommerce processes, making them simpler, faster, and scalable. Our vision is to transform the eCommerce...

Responsibilities Required to be the point of escalation for Support Tier Responsible to assist customers in finding existing and missing content. Coordinate to troubleshoot software issues using remote assistance software Coordinate to troubleshoot hardware and satellite issues over the phone Create and escalate tickets to internal departments to report...

Are you ready to get ahead in your career? We want to empower you turn your ambitions into achievements. We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others. Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world. To realise...

Position: IT Support - L1 Service DeskRequired:years of experience in supporting enterprise technologies or equivalent Customer service experience- intermediate knowledge skills of L1 service desk support/ L1 Technical Support Microsoft Office Apps, Snow ticketing tools Education Level Diploma or higher or equivalent experience Strong English and Mandarin...

ACR Tier 1 functions and responsibilities (not limited) Perform log & route [to Tier 2 or Resolver Team(s)] Server and network monitoring SOC monitoring Perform 1st level troubleshooting on EUC/Server/Network Basic POS troubleshooting Application troubleshooting Record and manage all issues in Service Management System Broadcast notification Zscaler L1...

Kuala Lumpur, Malaysia Tech HiringJob Description:Service Desk Support L1Key skills required for the job are: SD - Service Desk Support-L1, (mandatory) As an Engineer, you are responsible for providing support for troubleshooting requirements in the Engineering, Infrastructure service or Product/Package Implementation space. Langauage preferred: Thai speaker...

The OpportunityAn exciting Service Desk role has become available at one of Australia's most respected global insurance companies. Our client is growing their team of Deskside Support Technicians.You are part of a team responsible for administering and supporting multiple & single domain environments with large numbers of end-users. One of the main...

Desktop Technician will provide day to day localRequired Technical Skills:- Ticketing Systems ServiceNow / ITSM/ CA, PC Building using SCCM, Active Directory, GP Update, Reimaging of Laptops, Bitlocker, Network Printers, Networking ,Installations & Troubleshooting.Experience in MAC.Functions include: Windows 710, Microsoft Active Directory, MS Office 365,...

Job Title: PE - Service desk - CantoneseJob Location: KL, MalaysiaJob Summary:Providing technical first level support for multiple projects.Receiving end user callsProvide first level resolutions for EUC and Business ApplicationsTicket creation/Categorization / PrioritizationTicket escalation to respective Support GroupIncident resolution and recovery for IT...

Job Title: PE - Service desk - CantoneseJob Location: KL, MalaysiaJob Summary:Providing technical first level support for multiple projects.Receiving end user callsProvide first level resolutions for EUC and Business ApplicationsTicket creation/Categorization / PrioritizationTicket escalation to respective Support GroupIncident resolution and recovery for IT...

Job Title:PE - Service desk - CantoneseJob Location:KL, MalaysiaJob Summary:Providing technical first level support for multiple projects. Receiving end user calls Provide first level resolutions for EUC and Business Applications Ticket creation/Categorization / Prioritization Ticket escalation to respective Support Group Incident resolution and recovery for...

Responsibilities For L2 Technical Support: Finding cause of issues assigned using logs, knowledge base, other support sources (cover front and backend). Working on the lifecycle of help desk incidents. Resolving the issue based on support documents/knowledge base especially if it falls in to system configurations, restarts etc. Assigning the ticket to L3...

Job Title: PE - Service desk - CantoneseJob Location: KL, MalaysiaJob Summary:Providing technical first level support for multiple projects. Receiving end user calls Provide first level resolutions for EUC and Business Applications Ticket creation/Categorization / Prioritization Ticket escalation to respective Support Group Incident resolution and recovery...

Responsibilities Serve as the 2nd level support with troubleshooting skill to assist IT Support seeking technical assistance. Determine the best solution based on the issue and details provided by L1 and users. Respond to and log all inquiries received from L1. Keep well documented and updated case notes. Identify, analyze, troubleshoot and resolve client...

Responsibilities Serve as the 2nd level support with troubleshooting skill to assist IT Support seeking technical assistance. Determine the best solution based on the issue and details provided by L1 and users. Respond to and log all inquiries received from L1. Keep well documented and updated case notes. Identify, analyze, troubleshoot and resolve client...

Responsibilities Serve as the 2nd level support with troubleshooting skill to assist IT Support seeking technical assistance. Determine the best solution based on the issue and details provided by L1 and users. Respond to and log all inquiries received from L1. Keep well documented and updated case notes. Identify, analyze, troubleshoot and resolve client...

Greetings from Softenger (Malaysia) Sdn. Bhd. We are hiring for one of our Leading client for the role of IT Analyst - Production Supportfor KL, Malaysia.Payroll Company : Softenger MalaysiaPosition : IT Analyst - Production SupportRole : Long term contract (extendable based on performance)Work Location: Menara, Jalan Tun Perak, Kuala Lumpur, MalaysiaOPEN...