Technical Support
2 weeks ago
Responsibilities
- You are required to be the point of escalation for Support Tier 1
- You have to responsible assist customers in finding existing and missing content
- You have to coordinate troubleshoot software issues using remote assistance software
- You have to coordinate troubleshoot hardware and satellite issues over the phone
- You have to Create and escalate tickets to internal departments to report delivery issues and platform performance and functionality
Job Requirements
- Minimum Bachelor’s degree, with or without Microsoft Certification
- Knowledge in Supported global clients before
- Willing to work under shifts
- Required an excellent verbal and written communication (English excellency is a must as the role supports global clients)
**Job Types**: Full-time, Permanent
Pay: RM4,000.00 - RM5,500.00 per month
**Benefits**:
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development
Schedule:
- Rotational shift
**Education**:
- Bachelor's (preferred)
**Experience**:
- Technical Support: 1 year (preferred)
**Language**:
- English (preferred)
- Bahasa (preferred)
-
Technical Support
2 weeks ago
Kuala Lumpur, Malaysia FirstWorks Group Sdn. Bhd. Full time**Job Description**: - To understand overall technical support ticketing process and procedure. - Complete technical tasks and assignment according to ticketing system. - Track ticket status and make sure no missing SLA (service level agreement) complaints. - To prepare daily and detailed technical support reports to customers. - Updating daily and weekly...
-
Technical Support
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Glints Full timeWe are looking for a Technical Support for our prestigious client in the blockchain and security solutions industry. This is a remote position based in Kuala Lumpur, Malaysia. Key Responsibilities:Providing technical support and handling daily in-bound calls and email enquiries (technical resolution).Proactive in supporting clients' site; deploy, maintain,...
-
Technical Support
4 weeks ago
Kuala Lumpur, Malaysia MUV SOLUTIONS SDN BHD Full time**Job Summary**: As a Technical Support personal, you are responsible to provide technical support on front-end peripherals such as computers, printers, projector, etc. within the stipulated Service Level Agreement (SLA). You are expected to assist on procurement processing, updating asset inventory and user access management. **Responsibilities**: -...
-
Technical Support
3 weeks ago
Kuala Lumpur, Malaysia TC Management Services Corporation Sdn Bhd Full time**Responsibilities**: Diagnosing and resolving technical issues reported by customers or end-users. Providing customer support and assistance through various communication channels. Documenting and tracking reported issues, troubleshooting steps, and solutions. Acquiring in-depth product knowledge and staying updated on new features and...
-
Technical Support
4 weeks ago
Kuala Lumpur, Malaysia MUV Solutions Sdn Bhd Full time**Responsibilities**: - Diagnosing and resolving technical issues reported by customers or end-users. - Providing customer support and assistance through various communication channels. - Documenting and tracking reported issues, troubleshooting steps, and solutions. - Acquiring in-depth product knowledge and staying updated on new features and updates. -...
-
Technical Support
4 weeks ago
Kuala Lumpur, Malaysia MUV Solutions Sdn Bhd Full time**Responsibilities**: - Diagnosing and resolving technical issues reported by customers or end-users. - Providing customer support and assistance through various communication channels. - Documenting and tracking reported issues, troubleshooting steps, and solutions. - Acquiring in-depth product knowledge and staying updated on new features and updates. -...
-
IT Technical Support
3 weeks ago
Kuala Lumpur, Malaysia Tan Chong Motor Holdings Berhad Full time**Job Summary**: As an IT Technical Support, you are responsible to provide technical support on computer hardware, and etc. within the stipulated Service Level Agreement (SLA). You are also responsible to provide support on Telephone System and mobile devices. **Responsibilities**: - Respond to and resolve request/issues assigned through the ticketing...
-
Technical Support
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia TC Management Services Corporation Sdn Bhd Full timeResponsibilities:Diagnosing and resolving technical issues reported by customers or end-users.Providing customer support and assistance through various communication channels.Documenting and tracking reported issues, troubleshooting steps, and solutions.Acquiring in-depth product knowledge and staying updated on new features and updates.Collaborating with...
-
Technical Support
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia MUV SOLUTIONS SDN BHD Full timeJob Summary:As a Technical Support personal, you are responsible to provide technical support on front-end peripherals such as computers, printers, projector, etc. within the stipulated Service Level Agreement (SLA). You are expected to assist on procurement processing, updating asset inventory and user access management.Responsibilities: Provide technical...
-
Technical Director Rm30k
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Chis International Technical Resources Sdn Bhd Full timeTechnical DirectorKuala LumpurFor an Infrastructure and Building Construction CompanySalary range : Up to RM30,000Age:below 55Working Experience: Minimum 20 yearsReport to: Chief EngineerBased in KL office, 5 working days, 2 years contract."Technical Director is responsible for guiding, supervising, and managing the technical department. The main...
-
Technical Support
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia MUV Solutions Sdn Bhd Full timeResponsibilities: Diagnosing and resolving technical issues reported by customers or endusers. Providing customer support and assistance through various communication channels. Documenting and tracking reported issues, troubleshooting steps, and solutions. Acquiring indepth product knowledge and staying updated on new features and updates. Collaborating with...
-
IT Technical Support
3 weeks ago
Kuala Lumpur, Malaysia VTA Corporation Sdn Bhd Full timeKey responsibilities - Provides onsite/on-line support to customers for assigned Project or incidents. - Delivers support and advice on Hardware and Software for Customer/Business Partner. - Able to handle multiple projects simultaneously and needs to be proactive. - Resolve technical problems; identify and diagnose problem escalation and solution tracking....
-
Technical Support Specialist
4 weeks ago
Kuala Lumpur, Malaysia Tungsten Automation Full timeJob Purpose: The Technical Support Engineer Specialist is responsible for providing business critical technical support to partners, highly-skilled customers, IT and functional staff, including Database Administrators, System Administrators, IT Managers and Directors, line-of-business Managers and Financial Controllers. In addition, the position requires...
-
IT Technical Support
3 days ago
Kuala Lumpur, Malaysia Velocity Solutions Inc Full time**JOB SUMMARY** Responsible for providing end user technical support. **DUTIES AND RESPONSIBILITIES** - Troubleshoot and resolve basic hardware and software issues. - Assist with password resets, account creations, and access management. - Document and track incidents, requests, and resolutions in a ticketing system. - Escalate complex issues to Escalation...
-
Technical Support Executive
3 weeks ago
Kuala Lumpur, Malaysia NEXUS FINTRADE LIMITED Full time**Position Objective**: The objective of the Technical Support Executive position at Nexus Fintrade Limited is to provide exemplary technical assistance and support to both our clients and internal teams, ensuring the seamless operation of our proprietary software and platforms. As a member of our dynamic team, your goal is to deliver prompt and proficient...
-
Technical Support Engineer
2 months ago
Kuala Lumpur, Malaysia Kofax Full timeJob Purpose: The Technical Support Engineer is responsible for providing business critical technical support to partners, highly-skilled customers, IT and functional staff, including Database Administrators, System Administrators, IT Managers and Directors, line-of-business Managers and Financial Controllers. In addition, the position requires frequent...
-
Technical Support Specialist
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Tungsten Automation Full timeJob Purpose:The Technical Support Engineer Specialist is responsible for providing business critical technical support to partners, highly-skilled customers, IT and functional staff, including Database Administrators, System Administrators, IT Managers and Directors, line-of-business Managers and Financial Controllers. In addition, the position requires...
-
Technical Support Specialist
4 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Tungsten Automation Full timeJob Purpose:The Technical Support Engineer Specialist is responsible for providing business critical technical support to partners, highly-skilled customers, IT and functional staff, including Database Administrators, System Administrators, IT Managers and Directors, line-of-business Managers and Financial Controllers. In addition, the position requires...
-
Technical Support Engineer
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Tungsten Automation Full timeJob PurposeThe Technical Support Engineer is responsible for providing critical technical support to business partners, highly-skilled customers, IT and functional staff, including Database Administrators, System Administrators, IT Managers and Directors, line-of-business Managers and Financial Controllers. In addition, the position requires frequent...
-
Technical Support Engineer
4 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Tungsten Automation Full timeJob PurposeThe Technical Support Engineer is responsible for providing critical technical support to business partners, highly-skilled customers, IT and functional staff, including Database Administrators, System Administrators, IT Managers and Directors, line-of-business Managers and Financial Controllers. In addition, the position requires frequent...