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Technical Support

4 weeks ago

Kuala Lumpur, Malaysia MUV Solutions Sdn Bhd Full time

**Responsibilities**:

- Diagnosing and resolving technical issues reported by customers or end-users.
- Providing customer support and assistance through various communication channels.
- Documenting and tracking reported issues, troubleshooting steps, and solutions.
- Acquiring in-depth product knowledge and staying updated on new features and updates.
- Collaborating with cross-functional teams to resolve complex technical problems.
- Continuously learning and updating technical skills to adapt to evolving technologies and industry trends.

**Qualification**
- Possessing a bachelor's degree in computer science or information technology.
- Holding certifications in Microsoft, Linux, or Cisco, which can be beneficial.
- Having 2-5 years previous experience in technical support, desktop support, or a related position.
- Demonstrating proficiency in operating systems such as Windows, Linux, and Mac OS.
- Displaying attention to detail and strong problem-solving abilities.
- Exhibiting excellent interpersonal skills.
- Demonstrating good written and verbal communication skills.

**Job Types**: Full-time, Permanent

**Salary**: RM2,500.00 - RM4,000.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Where are you currently stay?
- Do you have your own transport to work?
- What is your expected salary? Do it negotiable?
- What is the reason leaving pervious company?

**Education**:

- Bachelor's (preferred)

**Experience**:

- Technical Support: 2 years (preferred)

**Language**:

- Mandarin (preferred)
- Bahasa (preferred)