IT Technical Support Executive
2 weeks ago
**Responsibilities**:
- Diagnosing and resolving technical issues reported by customers or end-users.
- Providing customer support and assistance through various communication channels.
- Documenting and tracking reported issues, troubleshooting steps, and solutions.
- Acquiring in-depth product knowledge and staying updated on new features and updates.
- Collaborating with cross-functional teams to resolve complex technical problems.
- Continuously learning and updating technical skills to adapt to evolving technologies and industry trends.
**Requirements**:
- Possessing a bachelor's degree in computer science or information technology.
- Holding certifications in Microsoft, Linux, or Cisco, which can be beneficial.
- Having 2-5 years previous experience in technical support, desktop support, or a related position.
- Demonstrating proficiency in operating systems such as Windows, Linux, and Mac OS.
- Displaying attention to detail and strong problem-solving abilities.
- Exhibiting excellent interpersonal skills.
- Demonstrating good written and verbal communication skills.
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