Executive Technical Support

5 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Aqi Intl Full time
Executive Technical Support - (Vietnamese and English Language Support)

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Job DescriptionThe Position:
  • As L1.0 Technical Support, your role is to deliver premium technical support and customer service to Lenovo users and clients.
The Responsibilities of the Role:
  • Receive call/digital interactions to assist customers and clients with technical issues arising from everyday computer use (desktop/laptop/tablet/other related devices).
  • Resolve the cases from end to end, make follow up and regularly update the customers on the case progress, ensuring excellent customer service.
  • Stay abreast of new process and product release by reading updates, studying product descriptions and participating in team meetings, trainings, forums and discussions.
  • Provide feedback to the Team Leaders/CC manager for any opportunities on improvement.
Skill Requirements:
  • Degree, Diploma or an equivalent professional qualification; fresh graduates encouraged to apply.
  • Good communication skills in Vietnamese and English language to read, write and speak.
  • Fresh graduate with good English communication skills and personal/working experience in handling computers/laptops or technical issues.
  • Understanding of desktop, laptop and tablet's hardware and technology.
  • Technical knowledge with problem solving and troubleshooting skills.
  • Technical knowledge on Microsoft Operating Systems & Office Suites.
  • Possess strong commitment to team environment dynamics with the ability to contribute expertise and follow leadership directives at appropriate times.
The Package :
  • Attractive Salary (RM 3,000 - RM 4,000).
  • Housing Allowance (RM500).
  • Performance related bonus for confirmed staff.
  • Annual Leave 15 days.
  • Medical Leave 14 days.
  • Medical and hospitalization coverage.
Experience Required :
  • Entry Level
Location :
  • Kuala Lumpur, WP, Malaysia.
Employment Type :
  • Full Time.
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