Specialist, Help Desk

Responsibilities - Provide 1st level hardware and software troubleshooting assistance over the phone or remotely - Log service tickets into the SITI’s Call Management System. If not resolved, escalate service ticket to appropriate support groups. Required skills & Experience - Excellent command of the English Language both written and verbal (Other...

**Requirement**: - A bachelor’s degree in a related field. - Must have at least 2 to 3 years of experience and proven working experience in providing Help Desk support. - Working knowledge of help desk software, databases, and remote control - Strong client-facing and communication skills - Advanced troubleshooting and multi-tasking skills - Customer...

**Position: Help Desk Support** **Location: Malaysia** **Contract: 6+ Months Extendable** - L1 IT helpdesk support users based in Malaysia. - Resources should be fluent in Chinese language. - 24X7 Support window. - Should know some technical support, would be good. - Should have knowledge of ticketing in customer support. **Job Type**:...

Troubleshoot the issues as much as possible. Escalate it to internal engineers (second tier) or partner vender if the issue is complicated, difficult to solve. Issues are IT solutions specializing in Network / Server / PC. - Go on-site to customers to troubleshoot problems. - Manage trouble ticket and keep track the progress. Update all stakeholders...

**JOB REQUIREMENTS**: - At least **2 years of experience in computer hardware/software server troubleshooting fields.**: - Minimum **Diploma or higher in information technology, computer science or relevant fields.**: - Ability to resolve server-related operational, configuration, and installation issues. - Proficiency in using Microsoft Office...

**JOB REQUIREMENTS**: - At least **2 years of experience in computer hardware/software server troubleshooting fields.**: - Minimum **Degree in information technology, computer science or relevant fields.**: - Ability to resolve server-related operational, configuration, and installation issues. - Proficiency in using Microsoft Office software. - Excellent...

**How you’ll make a difference ** As an IT & Facilities Help Desk Analyst with TechnologyOne you will manage, support and service requests to provide a world-class, dynamic and future focused environment for our people in each office. **What you’ll be doing ** - Providing IT and Facilities support, services and operating cycles; ensuring each...

**Isentia** is Asia Pacific’s leading media intelligence and insights company providing services to the world’s biggest brands and organisations. Powered by cutting-edge technology and a team of world-class experts, our mission is to help businesses leap forward where only genuine insight can take them. At Isentia, we are passionate about bringing the...

About the RoleWe are seeking a Client Success Representative to join our Growthfn team. In this role, you will be responsible for delivering exceptional customer experiences through effective communication, problem-solving, and order management.Key ResponsibilitiesCustomer SupportRespond to customer inquiries and concerns via phone, email, or live...

Position**:* **L1.5 Technical Help Desk Support* Location**: Plaza Sentral 5, KL Sentral 50470, Kuala Lumpur** Basic Salary**:* **RM 4,500 - RM 4,800* **Benefits**: - **Reward & Recognition up to RM 300 (based on performance)** Working Days**:5 days work, 2 days off (rotational)** Working Hours**:24-hour rotational shift (9 hours per shift)** **JOB...

**Position Overview**: The L1.5 Technical Helpdesk Support Specialist at IEIT will provide advanced technical support for **server **and **storage systems** to on-site engineers. This role requires diagnosing complex technical issues, offering expert solutions, and ensuring that support services align with the standards outlined in IEIT's Service Level...

**Contract Period**: 12 months, renewable, with 13th-month salary *To follow Japanese Calendar **Responsibilities**: - Answer the Help Desk phone calls - Process and resolve Incidents & Service Requests: - Track all relevant Incident and Service Request details, categorize, prioritize and close tickets - Provides first-line investigation and diagnosis of...

**CUSTOMER SERVICE** MYR 2,000.00 CHERAS, KUALA LUMPUR **Job Summary**: - We are looking for a qualified Helpdesk Administrator to lead our Helpdesk Team. You will be responsible to manage & improve our Helpdesk Operation as well as the Helpdesk System to provide excellent customer service and resolve all technical issues.**Duties and...

**CUSTOMER SERVICE** MYR 2,200.00 CHERAS, KUALA LUMPUR **Job Summary**: - We are looking for a qualified Helpdesk Administrator to lead our Helpdesk Team. You will be responsible to manage & improve our Helpdesk Operation as well as the Helpdesk System to provide excellent customer service and resolve all technical issues.**Duties and...

**Position Overview**: The L1.5 Technical Helpdesk Support Specialist at IEIT will provide advanced technical support for server and storage systems to on-site engineers. This role requires diagnosing complex technical issues, offering expert solutions, and ensuring that support services align with the standards outlined in IEIT's Service Level Agreements...

JOB PURPOSE/ROLE/SUMMARY - Respond to requests for technical assistance in person via phone, electronically - Research questions using available information resourcesFollow standard Helpdesk procedures - Advise user on appropriate action - Log all help desk interactions - Prepare activity reports KEY RESPONSIBILITIES - Administer help desk software -...

Omnidesk is a standing desk company based in Singapore, Australia and Malaysia. Our mission is to help our users build a workspace that feels good, is more productive and ergonomic. Your role as the Graphic Designer in our team will be crafting visually stunning and engaging designs that align with our brand identity and marketing objectives. You will...

**The Opportunity** An exciting Service Desk role has just become available at one of Australia's most respected global insurance. Our client is growing their team of Desk side Support Technicians. You are part of a team responsible for administering and supporting multiple & single domain environments with large numbers of end-users. One of the main...

Reuters is looking for an ambitious Editor for our fast-paced, round-the-clock Global News Desk. Expect to work alongside award-winning journalists in a global news organization long recognized for its commitment to accuracy and fairness. Play a role helping us evolve digitally to stand out from the crowd for everything from business to world events. We're...

As a Service Desk Specialist at EPAM Malaysia, you will play a crucial role in providing essential support to Customer Success Managers and Launch Success Managers by addressing technical inquiries from our clients. This position involves managing day-to-day technical requests, assisting with change requests, analyzing customer data, tracking production...