IT Technical Help Desk Support

**Position: Help Desk Support** **Location: Malaysia** **Contract: 6+ Months Extendable** - L1 IT helpdesk support users based in Malaysia. - Resources should be fluent in Chinese language. - 24X7 Support window. - Should know some technical support, would be good. - Should have knowledge of ticketing in customer support. **Job Type**:...

**JOB REQUIREMENTS**: - At least **2 years of experience in computer hardware/software server troubleshooting fields.**: - Minimum **Degree in information technology, computer science or relevant fields.**: - Ability to resolve server-related operational, configuration, and installation issues. - Proficiency in using Microsoft Office software. - Excellent...

**JOB REQUIREMENTS**: - At least **2 years of experience in computer hardware/software server troubleshooting fields.**: - Minimum **Diploma or higher in information technology, computer science or relevant fields.**: - Ability to resolve server-related operational, configuration, and installation issues. - Proficiency in using Microsoft Office...

**Requirement**: - A bachelor’s degree in a related field. - Must have at least 2 to 3 years of experience and proven working experience in providing Help Desk support. - Working knowledge of help desk software, databases, and remote control - Strong client-facing and communication skills - Advanced troubleshooting and multi-tasking skills - Customer...

**Position Overview**: The L1.5 Technical Helpdesk Support Specialist at IEIT will provide advanced technical support for **server **and **storage systems** to on-site engineers. This role requires diagnosing complex technical issues, offering expert solutions, and ensuring that support services align with the standards outlined in IEIT's Service Level...

Responsibilities - Provide 1st level hardware and software troubleshooting assistance over the phone or remotely - Log service tickets into the SITI’s Call Management System. If not resolved, escalate service ticket to appropriate support groups. Required skills & Experience - Excellent command of the English Language both written and verbal (Other...

Overview: STATEMENT: The GBS Account and Client Management Help Desk Agent, as part of the Thrive China hiring plan, will manage a customer-focused Help Desk offering top-quality front-line support to employees, external and internal customers related to GBS Finance and Human Resources functions. This transition is in line with the recent decision to move...

**Position Overview**: The L1.5 Technical Helpdesk Support Specialist at IEIT will provide advanced technical support for server and storage systems to on-site engineers. This role requires diagnosing complex technical issues, offering expert solutions, and ensuring that support services align with the standards outlined in IEIT's Service Level Agreements...

**How you’ll make a difference ** As an IT & Facilities Help Desk Analyst with TechnologyOne you will manage, support and service requests to provide a world-class, dynamic and future focused environment for our people in each office. **What you’ll be doing ** - Providing IT and Facilities support, services and operating cycles; ensuring each...

Troubleshoot the issues as much as possible. Escalate it to internal engineers (second tier) or partner vender if the issue is complicated, difficult to solve. Issues are IT solutions specializing in Network / Server / PC. - Go on-site to customers to troubleshoot problems. - Manage trouble ticket and keep track the progress. Update all stakeholders...

**Responsibilities**: - Resolve help desk issues including troubleshooting hardware and software issues. - Develop and documents checklists as knowledge for stake holders reference. - Recommend procedures and controls for problem prevention. - Support multiple platforms including desktops, laptops, mobile devices and Audio Video equipment. - Provide L1 & L2...

**Job Summary** - Responsible to execute, monitor and ensure all users’ tickets are received, recorded, 1st level troubleshooting and or channel to respective support group in providing required IT support and services. - Responsible to maintain, support and ensure the availability and response time performance of the IT Service Desk within acceptable...

**Responsibilities For L2 Technical Support**: - Finding cause of issues assigned using logs, knowledge base, other support sources (cover front and backend). - Working on the life-cycle of help desk incidents. - Resolving the issue based on support documents/knowledge base especially if it falls in to system configurations, restarts etc. - Assigning the...

**Job Summary** - Responsible to execute, monitor and ensure all users’ tickets are received, recorded, 1st level troubleshooting and or channel to respective support group in providing required IT support and services. - Responsible to maintain, support and ensure the availability and response time performance of the IT Service Desk within acceptable...

**Job Summary** - Responsible to execute, monitor and ensure all users’ tickets are received, recorded, 1st level troubleshooting and or channel to respective support group in providing required IT support and services. - Responsible to maintain, support and ensure the availability and response time performance of the IT Service Desk within acceptable...

**Job Summary** - Responsible to execute, monitor and ensure all users’ tickets are received, recorded, 1st level troubleshooting and or channel to respective support group in providing required IT support and services. - Responsible to maintain, support and ensure the availability and response time performance of the IT Service Desk within acceptable...

**Job Summary** - Responsible to execute, monitor and ensure all users’ tickets are received, recorded, 1st level troubleshooting and or channel to respective support group in providing required IT support and services. - Responsible to maintain, support and ensure the availability and response time performance of the IT Service Desk within acceptable...

**Job Summary** - Responsible to execute, monitor and ensure all users’ tickets are received, recorded, 1st level troubleshooting and or channel to respective support group in providing required IT support and services. - Responsible to maintain, support and ensure the availability and response time performance of the IT Service Desk within acceptable...

**Job Title**: Service Desk Analyst (English + Mandarin) **Location**:Kuala Lumpur, Malaysia **Experience**:3 to 8 Yrs **Desired Competencies (Technical/Behavioral Competency)** **Must-Have** - Strong English & Mandarin Communication and inter-personal skills. - Should have good experience in troubleshooting hardware issues for both desktops and laptops. -...

Analyst - Onsite Technical Support **Company**: MMC Corporate **Description**: **Analyst - Onsite Technical Support** **What can you expect?** - Be a part of a global operation team - Elevate your IT processing knowledge - Interact diverse colleagues and stakeholders from various line of business within MMC **What is in it for you?** - Participate in...