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IT Service Desk Executive

1 month ago

Kuala Lumpur, Malaysia IT Consulting Company Full time

**Job Summary**
- Responsible to execute, monitor and ensure all users’ tickets are received, recorded, 1st level troubleshooting and or channel to respective support group in providing required IT support and services.
- Responsible to maintain, support and ensure the availability and response time performance of the IT Service Desk within acceptable level.
- Respond to requests for technical assistance in person via phone, electronically
- Research questions using available information resources
- Follow standard Helpdesk procedures
- Advise user on appropriate action
- Log all helpdesk interactions
- Prepare activity reports

**Key Responsibilities**
- Must have Bachelor Degree
- Administer helpdesk software
- Respond and resolve IT Helpdesk cases within SLA commitment
- Redirect problems to appropriate resource
- Identify and escalate situations requiring urgent attention
- Track and route problems and requests and document resolutions
- Stay current with system information, changes and update
- Any other duties as and when deemed necessary
- Responsible for system audit and assess their outcomes by contacting system audits report review of technologies implemented
- **Must be able to work on Shift**:

- **Fluent in English**

**Job Type**: Contract
Contract length: 12 months

**Salary**: RM3,000.00 - RM3,500.00 per month

Schedule:

- Monday to Friday
- Rotational shift

Application Question(s):

- Able to work on Shift?
- Notice Period

**Education**:

- Bachelor's (required)

**Experience**:

- IT Service Desk: 2 years (preferred)