IT Service Desk Executive

4 days ago

Kuala Lumpur, Malaysia IT Consulting Company Full time

**Job Summary**
- Responsible to execute, monitor and ensure all users’ tickets are received, recorded, 1st level troubleshooting and or channel to respective support group in providing required IT support and services.
- Responsible to maintain, support and ensure the availability and response time performance of the IT Service Desk within acceptable level.
- Respond to requests for technical assistance in person via phone, electronically
- Research questions using available information resources
- Follow standard Helpdesk procedures
- Advise user on appropriate action
- Log all helpdesk interactions
- Prepare activity reports

**Key Responsibilities**
- Administer helpdesk software
- Respond and resolve IT Helpdesk cases within SLA commitment
- Redirect problems to appropriate resource
- Identify and escalate situations requiring urgent attention
- Track and route problems and requests and document resolutions
- Stay current with system information, changes and update
- Any other duties as and when deemed necessary
- Responsible for system audit and assess their outcomes by contacting system audits report review of technologies implemented
- **Must be able to work on Shift**:

- **Fluent in English**

**Job Type**: Contract
Contract length: 12 months

Pay: RM3,000.00 - RM3,200.00 per month

Schedule:

- Monday to Friday
- Rotational shift

Application Question(s):

- Able to work on Shift?
- Notice Period

**Education**:

- Bachelor's (required)

**Experience**:

- IT Service Desk: 2 years (preferred)

  • Service Desk Lead

    2 weeks ago

    Kuala Lumpur, Malaysia IT Consulting Company Full time

    Responsibilities: - Lead Service Desk Transformation: Oversee the planning and execution of the service desk transformation program, ensuring alignment with business objectives and timelines. - Drive Process Improvements: Identify, analyze, and coordinate process improvements to enhance efficiency and effectiveness across all Service Desk areas - Coordiante...

  • Service Desk Transformation Lead

    2 weeks ago

    Kuala Lumpur, Malaysia IT Consulting Company Full time

    Responsibilities: - Lead Service Desk Transformation: Oversee the planning and execution of the service desk transformation program, ensuring alignment with business objectives and timelines. - Drive Process Improvements: Identify, analyze, and coordinate process improvements to enhance efficiency and effectiveness across all Service Desk areas - Coordiante...

  • IT Service Desk Executive

    2 weeks ago

    Kuala Lumpur, Malaysia IT Consulting Company Full time

    **Job Summary** - Responsible to execute, monitor and ensure all users’ tickets are received, recorded, 1st level troubleshooting and or channel to respective support group in providing required IT support and services. - Responsible to maintain, support and ensure the availability and response time performance of the IT Service Desk within acceptable...

  • IT Service Desk Executive

    2 days ago

    Kuala Lumpur, Malaysia IT Consulting Company Full time

    **Job Summary** - Responsible to execute, monitor and ensure all users’ tickets are received, recorded, 1st level troubleshooting and or channel to respective support group in providing required IT support and services. - Responsible to maintain, support and ensure the availability and response time performance of the IT Service Desk within acceptable...

  • 1st Line Service Desk Engineer

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Silverbug IT Full time 30,000 - 60,000 per year

    We're Air IT, an incredible MSP with the history and expertise to provide an amazing array of services and a bright future ahead of us.We've grown a lot since our beginning back in 2005. We're proud to have brought together nine leading companies as a family, with more on the horizon. Now, with an office presence across the UK, we are extremely honoured to...

  • IT Service Desk

    1 week ago

    Kuala Lumpur, Malaysia IT Consulting Company Full time

    **Key Responsibilities**: - Diagnose and resolve technical issues related to desktops, laptops, printers, and mobile devices. - Provide support for Microsoft Office, Windows OS, and basic networking. - Track and manage service requests in the ticketing system. - Escalate complex issues to L2/L3 support teams. - Set up and configure new hardware and...

  • IT Service Desk Support

    1 week ago

    Kuala Lumpur, Malaysia IT Consulting Full time

    **Key Responsibilities**: - Diagnose and resolve technical issues related to desktops, laptops, printers, and mobile devices. - Provide support for Microsoft Office, Windows OS, and basic networking. - Track and manage service requests in the ticketing system. - Escalate complex issues to L2/L3 support teams. - Set up and configure new hardware and...

  • Service Desk Agent

    2 days ago

    Kuala Lumpur, Malaysia Function One IT Services Sdn. Bhd. Full time

    **About the Role** We are looking for a Service Desk Agent who is responsible, disciplined, and open-minded to join our growing team in Kuala Lumpur. You will be the first point of contact for users who need technical assistance, providing efficient and friendly support while maintaining a professional attitude. We value teamwork, respect, and a peaceful...

  • IT Service Desk Executive

    2 weeks ago

    Kuala Lumpur, Malaysia IT Consulting Company Full time

    **Job Summary** - Responsible to execute, monitor and ensure all users’ tickets are received, recorded, 1st level troubleshooting and or channel to respective support group in providing required IT support and services. - Responsible to maintain, support and ensure the availability and response time performance of the IT Service Desk within acceptable...

  • IT Service Desk Analyst

    2 weeks ago

    Kuala Lumpur, Malaysia Kamlax Global Technologies SDN BHD Full time

    Job Title: IT Service Desk Analyst **Job Type**: 12 Months, Extendable Job Location: Kuala Lumpur **Job Description**: Responsible for the execution and delivery of IT Helpdesk services, project delivery and end user service excellence. Ensure reported cases are properly closed and meet the SLA between IT and business. Attend tickets on ID/Access...