Service Desk Lead

The IT Service Desk Team Lead (Japanese Language) is responsible for supervising and supporting a remote team of Service Desk Analysts who provide first-line technical support to internal users, including those in Japan. This role requires fluency in Japanese and English, strong leadership skills, and experience in remote IT service...

**Company Description** At NEXTDC we have been building the heart of Australia’s high-tech future. We design, build and operate world class, next generation data centres, using cutting edge, environmentally efficient infrastructure to service the broad requirements of local and international companies. We are establishing a new data centre in KL, meeting...

Responsibilities: - Lead Service Desk Transformation: Oversee the planning and execution of the service desk transformation program, ensuring alignment with business objectives and timelines. - Drive Process Improvements: Identify, analyze, and coordinate process improvements to enhance efficiency and effectiveness across all Service Desk areas - Coordiante...

**Role Overview**: The Service Desk Team Lead is a dual-role position responsible for providing advanced technical support while leading a team of service desk analysts. This role ensures efficient resolution of IT incidents, delivers exceptional customer service, and oversees team performance, training, and process improvements. **Key...

Support the running of the regional BPO service performance & governance framework. Support the development and governance of continuous improvement initiatives in the Region Job Title: Service Desk Analyst **Job Description**: - About Dentsu - Led by Dentsu Group Inc. (Tokyo: 4324; ISIN: JP3551520004), a pure holding company established on January 1,...

Kamlax Global Technology hiring , Role : IT SERVICE DESK TECH LEAD - 7+years Key Responsibilities: - Document and update SOPs, KB articles, and troubleshooting guides. - Train new agents on tools, platforms, and best practices. - Run knowledge-sharing sessions and post-incident reviews. - Manage escalations and guide on incident handling protocols. -...

**Job Title: IT Service Desk Analyst** **Budget**: Dependent on background and experience **Duration**: 1 Year (Renewable) **Number of Positions Open**: 1 **Role Context & Purpose** The IT Service Desk Analyst will play a pivotal role in contributing to projects that have a significant impact on the organization. This position will provide essential IT...

Company: A multinational company (MNC) with regional operations in IT and business support services.Location: Kuala Lumpur, MalaysiaWork Schedule: work on site, 5 days per week, rotational shifts (including weekends and public holidays)About the RoleWe are seeking a Service Desk Supervisor to lead a regional IT support team providing Level 1 and Level 2...

Job Title: IT Service Desk Analyst **Job Type**: 12 Months, Extendable Job Location: Kuala Lumpur **Job Description**: Responsible for the execution and delivery of IT Helpdesk services, project delivery and end user service excellence. Ensure reported cases are properly closed and meet the SLA between IT and business. Attend tickets on ID/Access...

**Job Title**: Service Desk Analyst **Experience Level**: 1 Year **Job Summary**: We are seeking a motivated and customer-focused **Service Desk Analyst** with 1 year of IT support experience. You will serve as the first point of contact for technical support, resolving issues efficiently and ensuring high customer satisfaction. This role offers...