IT Service Desk Tech Lead

Responsibilities: - Lead Service Desk Transformation: Oversee the planning and execution of the service desk transformation program, ensuring alignment with business objectives and timelines. - Drive Process Improvements: Identify, analyze, and coordinate process improvements to enhance efficiency and effectiveness across all Service Desk areas - Coordiante...

Responsibilities: - Lead Service Desk Transformation: Oversee the planning and execution of the service desk transformation program, ensuring alignment with business objectives and timelines. - Drive Process Improvements: Identify, analyze, and coordinate process improvements to enhance efficiency and effectiveness across all Service Desk areas - Coordiante...

**Company Description** At NEXTDC we have been building the heart of Australia’s high-tech future. We design, build and operate world class, next generation data centres, using cutting edge, environmentally efficient infrastructure to service the broad requirements of local and international companies. We are establishing a new data centre in KL, meeting...

The IT Service Desk Team Lead (Japanese Language) is responsible for supervising and supporting a remote team of Service Desk Analysts who provide first-line technical support to internal users, including those in Japan. This role requires fluency in Japanese and English, strong leadership skills, and experience in remote IT service...

We're Air IT, an incredible MSP with the history and expertise to provide an amazing array of services and a bright future ahead of us.We've grown a lot since our beginning back in 2005. We're proud to have brought together nine leading companies as a family, with more on the horizon. Now, with an office presence across the UK, we are extremely honoured to...

**Job Summary** - Responsible to execute, monitor and ensure all users’ tickets are received, recorded, 1st level troubleshooting and or channel to respective support group in providing required IT support and services. - Responsible to maintain, support and ensure the availability and response time performance of the IT Service Desk within acceptable...

**Key Responsibilities**: - Diagnose and resolve technical issues related to desktops, laptops, printers, and mobile devices. - Provide support for Microsoft Office, Windows OS, and basic networking. - Track and manage service requests in the ticketing system. - Escalate complex issues to L2/L3 support teams. - Set up and configure new hardware and...

**Key Responsibilities**: - Diagnose and resolve technical issues related to desktops, laptops, printers, and mobile devices. - Provide support for Microsoft Office, Windows OS, and basic networking. - Track and manage service requests in the ticketing system. - Escalate complex issues to L2/L3 support teams. - Set up and configure new hardware and...

**Role Overview**: The Service Desk Team Lead is a dual-role position responsible for providing advanced technical support while leading a team of service desk analysts. This role ensures efficient resolution of IT incidents, delivers exceptional customer service, and oversees team performance, training, and process improvements. **Key...

**Job Summary** - Responsible to execute, monitor and ensure all users’ tickets are received, recorded, 1st level troubleshooting and or channel to respective support group in providing required IT support and services. - Responsible to maintain, support and ensure the availability and response time performance of the IT Service Desk within acceptable...