IT Service Desk

Responsibilities: - Lead Service Desk Transformation: Oversee the planning and execution of the service desk transformation program, ensuring alignment with business objectives and timelines. - Drive Process Improvements: Identify, analyze, and coordinate process improvements to enhance efficiency and effectiveness across all Service Desk areas - Coordiante...

Responsibilities: - Lead Service Desk Transformation: Oversee the planning and execution of the service desk transformation program, ensuring alignment with business objectives and timelines. - Drive Process Improvements: Identify, analyze, and coordinate process improvements to enhance efficiency and effectiveness across all Service Desk areas - Coordiante...

We're Air IT, an incredible MSP with the history and expertise to provide an amazing array of services and a bright future ahead of us.We've grown a lot since our beginning back in 2005. We're proud to have brought together nine leading companies as a family, with more on the horizon. Now, with an office presence across the UK, we are extremely honoured to...

**Job Summary** - Responsible to execute, monitor and ensure all users’ tickets are received, recorded, 1st level troubleshooting and or channel to respective support group in providing required IT support and services. - Responsible to maintain, support and ensure the availability and response time performance of the IT Service Desk within acceptable...

**Key Responsibilities**: - Diagnose and resolve technical issues related to desktops, laptops, printers, and mobile devices. - Provide support for Microsoft Office, Windows OS, and basic networking. - Track and manage service requests in the ticketing system. - Escalate complex issues to L2/L3 support teams. - Set up and configure new hardware and...

**Job Summary** - Responsible to execute, monitor and ensure all users’ tickets are received, recorded, 1st level troubleshooting and or channel to respective support group in providing required IT support and services. - Responsible to maintain, support and ensure the availability and response time performance of the IT Service Desk within acceptable...

**Job Summary** - Responsible to execute, monitor and ensure all users’ tickets are received, recorded, 1st level troubleshooting and or channel to respective support group in providing required IT support and services. - Responsible to maintain, support and ensure the availability and response time performance of the IT Service Desk within acceptable...

**About the Role** We are looking for a Service Desk Agent who is responsible, disciplined, and open-minded to join our growing team in Kuala Lumpur. You will be the first point of contact for users who need technical assistance, providing efficient and friendly support while maintaining a professional attitude. We value teamwork, respect, and a peaceful...

About the RoleWe are looking for a Service Desk Agent who is responsible, disciplined, and open-minded to join our growing team in Kuala Lumpur. You will be the first point of contact for users who need technical assistance, providing efficient and friendly support while maintaining a professional attitude.We value teamwork, respect, and a peaceful working...

**Key Responsibilities**: - Provide timely and effective support to resolve customer queries and issues. - Participate in team discussions focused on problem-solving and service improvement. - Support knowledge-sharing and team collaboration to enhance customer service delivery. - Develop and implement strategies to improve the overall customer...