Service Desk Agent

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia Function One IT Services Sdn. Bhd. Full time 33,000 - 66,000 per year

About the Role

We are looking for a Service Desk Agent who is responsible, disciplined, and open-minded to join our growing team in Kuala Lumpur. You will be the first point of contact for users who need technical assistance, providing efficient and friendly support while maintaining a professional attitude.

We value teamwork, respect, and a peaceful working environment where everyone can perform their best.

Key Responsibilities

  • Respond to user inquiries through phone, email, or chat in a timely manner.

  • Provide first-level troubleshooting for software, hardware, and network issues.

  • Escalate unresolved issues to higher-level support teams when required.

  • Log, monitor, and follow up on all reported incidents to ensure proper closure.

  • Maintain accurate documentation and service records.

  • Deliver excellent customer service and ensure user satisfaction.

Requirements

  • Minimum 1 year of experience in IT helpdesk or service desk support (fresh graduates may be considered).

  • Must be able to speak English, and Bahasa Malaysia.

  • Knowledge of Korean, Japanese, Mandarin and Cantonese is an added advantage.

  • Strong sense of responsibility, discipline, and ownership of tasks.

  • Open-minded, proactive, and able to work well with others in a team environment.

  • Basic IT knowledge (Windows, Microsoft Office, email systems, etc.).

  • Able to work 5 days a week in Kuala Lumpur City Centre.

What We Offer

  • Friendly, open-minded, and peaceful working environment.

  • Opportunities to learn and grow within the company.

  • Supportive management and teamwork culture.

Job Types: Full-time, Fresh graduate

Pay: RM3, RM5,500.00 per month

Benefits:

  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development

Ability to commute/relocate:

  • Kuala Lumpur: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

  • Call Center: 1 year (Required)

Language:

  • Japanese (Required)
  • Korean (Required)
  • Mandarin (Preferred)
  • Cantonese (Preferred)

Work Location: In person

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