Guest Service Agent

1 day ago

Kuala Lumpur, Kuala Lumpur, Malaysia Shangri-La Group Full time 24,000 - 60,000 per year

Traders cater to savvy, passionate travelers who appreciate smart functionality and getting things done. Guests enjoy a blend of thoughtful simplicity with the warmth of Asian hospitality. No matter the purpose of the trip – work, rest, or play, each Traders offers a thoughtfully designed environment enabling guests to be focused on what really matters.

Located at the heart of the Kuala Lumpur city center,
Traders Hotel by Shangri-La
is looking for a dynamic, and multi-skilled talent in delivering our Asian hospitality.

Department:
Front Office

Reports To
:
Assistant Front Office Manager

Job Summary:
Guest Service Agent is responsible for ensuring smooth, professional, and guest-focused front desk operations, including check-ins, check-outs, billing, coordination with departments, and team support in line with hotel standards.

Key Responsibilities

  • The Service Associate - Guest Service Agent is responsible to ensure all interactions with guests are handled professionally and with care adhering to hotel policies and procedures.
  • Handle guest check-ins and check-outs efficiently while delivering a warm and welcoming experience.
  • Ensure front desk operations are carried out in line with hotel standards and procedures.
  • Provide supervision and support to front desk team members to ensure smooth service delivery.
  • Maintain accurate records and documentation related to guest stays and transactions.
  • Follow up on guest requests, pending tasks, and any special arrangements as needed.
  • Ensure billing and guest folios are accurate and complete prior to guest departure.
  • Monitor daily arrivals and departures, and coordinate with housekeeping and other departments to ensure a seamless guest experience.

Skills And Qualifications

  • Diploma in Tourism/ Hospitality/ Hotel Management.
  • Minimum 1 year of experience in a guest service role; fresh graduates with a strong interest in hospitality are welcome to apply.
  • Proficient in oral and written English and Malay; additional languages are a plus.
  • Willing to work shifts.

Due to work permit restrictions, only citizens of Malaysia and Permanent Residents of Malaysia shall be considered

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