Guest Service Agent

1 day ago

Kuala Lumpur, Kuala Lumpur, Malaysia Sofitel Kuala Lumpur Damansara Full time 20,000 - 60,000 per year

Company Description

Sofitel Kuala Lumpur Damansara offers 5-star luxury with exquisite comfort and breathtaking views. Featuring a blend of sleek contemporary design and classic French Riviera style, the hotel ensures an elegant and enjoyable stay. Located within 5 minutes of the MRT station and downtown Damansara, guests have easy access to national museums, botanical gardens, shopping centers, and cultural landmarks in the Klang Valley. Experience lavish suites, an opulent lobby adorned with Malay Hibiscus flowers, and unique objets d'art.

Role Description

This is a full-time on-site role located in Kuala Lumpur for a Guest Service Agent. The Guest Service Agent will be responsible for ensuring an exceptional guest experience from arrival to departure. Daily tasks include greeting guests, managing check-ins and check-outs, handling reservations, providing information about hotel services and the local area, resolving guest queries and complaints, and working closely with other hotel departments to ensure guests' needs are met.

Qualifications

  • Excellent customer service and interpersonal skills
  • Experience in guest relations and hospitality management
  • Strong problem-solving and conflict resolution skills
  • Proficient in the use of hotel management software and reservation systems
  • Fluency in English, with additional languages being a plus
  • Ability to work flexible hours, including nights, weekends, and holidays
  • Attention to detail and ability to multitask in a fast-paced environment
  • Previous experience in a similar role is preferred
  • High school diploma or equivalent; a degree in hospitality or related field is beneficial

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