Service Desk Agent

2 days ago

Kuala Lumpur, Malaysia Function One IT Services Sdn. Bhd. Full time

**About the Role**

We are looking for a Service Desk Agent who is responsible, disciplined, and open-minded to join our growing team in Kuala Lumpur. You will be the first point of contact for users who need technical assistance, providing efficient and friendly support while maintaining a professional attitude.

We value teamwork, respect, and a peaceful working environment where everyone can perform their best.

**Key Responsibilities**
- Provide first-level troubleshooting for software, hardware, and network issues.
- Escalate unresolved issues to higher-level support teams when required.
- Log, monitor, and follow up on all reported incidents to ensure proper closure.
- Maintain accurate documentation and service records.
- Deliver excellent customer service and ensure user satisfaction.

**Requirements**:

- Minimum 1 year of experience in IT helpdesk or service desk support (fresh graduates may be considered).
- Must be able to speak English, and Bahasa Malaysia.
- Knowledge of Korean, Japanese, Mandarin and Cantonese is an added advantage.
- Strong sense of responsibility, discipline, and ownership of tasks.
- Open-minded, proactive, and able to work well with others in a team environment.
- Able to work 5 days a week in Kuala Lumpur City Centre.

**What We Offer**
- Friendly, open-minded, and peaceful working environment.
- Opportunities to learn and grow within the company.
- Supportive management and teamwork culture.

**Job Types**: Full-time, Fresh graduate

Pay: RM3,500.00 - RM5,500.00 per month

**Benefits**:

- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- Call Center: 1 year (required)

**Language**:

- Japanese (required)
- Korean (required)
- Mandarin (preferred)
- Cantonese (preferred)

Work Location: In person

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