Service Desk Agent

1 week ago

Kuala Lumpur, Malaysia Career Search Full time

**Scope of Work**:

- Deals with management of both routine and non-routine incidents and requests.
- Provision of first-line and second-line support for incidents.
- Takes ownership of listening to and understanding basic customer problems
- Asking relevant questions to resolve typically known problems within required timescales.
- Knows when problems are ‘beyond them’ and escalate so they can be resolved
- Support for Japan retail stores. (Applications, Instructure and Network).
- Familiar with the ServiceNow Ticketing System is preferred.
- Familiar with MS Office/Windows.

**Requirements**:

- Fresh Graduates and entry-level applicants who are interested in starting their careers in customer service are encouraged to apply; training will be provided.
- Required language(s): Proficient in Japanese (at least JLPT N1/2) and English both written and spoken to serve customers in Japan.
- Rotating shift schedule.
- Work Location/Project = Office
- IT Knowledge or SD experience added advantage.
- 6 roles are available for both onsite and hybrid settings

**Job Types**: Full-time, Permanent, Fresh graduate

Pay: RM8,000.00 - RM10,000.00 per month

**Benefits**:

- Dental insurance
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development

Schedule:

- Rotational shift

Supplemental Pay:

- Performance bonus

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Bachelor's (required)

**Experience**:

- Service Desk Agent: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Japanese (required)

Work Location: In person

  • Service Desk Agent

    2 days ago

    Kuala Lumpur, Malaysia Function One IT Services Sdn. Bhd. Full time

    **About the Role** We are looking for a Service Desk Agent who is responsible, disciplined, and open-minded to join our growing team in Kuala Lumpur. You will be the first point of contact for users who need technical assistance, providing efficient and friendly support while maintaining a professional attitude. We value teamwork, respect, and a peaceful...

  • Service Desk Agent

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Function One IT Services Sdn. Bhd. Full time 33,000 - 66,000 per year

    About the RoleWe are looking for a Service Desk Agent who is responsible, disciplined, and open-minded to join our growing team in Kuala Lumpur. You will be the first point of contact for users who need technical assistance, providing efficient and friendly support while maintaining a professional attitude.We value teamwork, respect, and a peaceful working...

  • Service Desk Agent

    1 week ago

    Kuala Lumpur, Malaysia PERSOLKELLY_RHQ Full time

    WORK WITH US! Job Details: Position : Service Desk Agent (English Speaker) Working Hours : Shift Rotation (24/7 Operation) Working Location : KL Sentral Working Duration: 12 months contract with PERSOLKELLY (renewable based on performance) Remuneration : Basic up to RM4,000 with statutory contribution + RM300 shift allowance + insurance & leave...

  • Service Desk Agent

    2 weeks ago

    Kuala Lumpur, Malaysia Fujitsu Full time

    ole Purpose: **Responsibilities**: Troubleshoot and resolve technical issues. Escalate issues to the appropriate level of support as needed. Document all customer interactions in the ticketing system. Maintain a high level of customer satisfaction. Keep up-to-date on new IT products and services. Collaborate with other members of the IT team to resolve...

  • Airport Services Agent

    7 days ago

    Kuala Lumpur, Malaysia Qatar Airways Full time

    We are currently recruiting for Airport Services Agent in Kuala Lumpur, Malaysia. As an Airport Services Agent, you will support the operation by providing five star service to customers at the airport terminal and help create an enjoyable airport environment for customers whilst travelling. You will ensure a quality service and adherence to safety policies...

  • Guest Service Agent

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Shangri-La Group Full time 24,000 - 60,000 per year

    Traders cater to savvy, passionate travelers who appreciate smart functionality and getting things done. Guests enjoy a blend of thoughtful simplicity with the warmth of Asian hospitality. No matter the purpose of the trip – work, rest, or play, each Traders offers a thoughtfully designed environment enabling guests to be focused on what really...

  • Guest Service Agent

    4 days ago

    Kuala Lumpur, Malaysia Shangri-La Hotels Full time

    Traders cater to savvy, passionate travelers who appreciate smart functionality and getting things done. Guests enjoy a blend of thoughtful simplicity with the warmth of Asian hospitality. No matter the purpose of the trip - work, rest, or play, each Traders offers a thoughtfully designed environment enabling guests to be focused on what really...

  • Front Desk

    1 week ago

    Kuala Lumpur, Malaysia MINGLE MANOR SDN BHD Full time

    A Hotel Front Desk Agent is a professional who is **responsible for greeting guests in an efficient and courteous manner**. As the first face that many see upon arrival, the Hotel Front Desk Agent checks guests in and out of their rooms, distributes room keys, answers questions and processes payments for hotel services. Checking guests in and out. -...

  • Guest Service Agent

    7 days ago

    Kuala Lumpur, Malaysia Shangri-La Hotels Full time

    At Shangri-La Hotels & Resorts, we are a heart-warming family. We share something powerful - our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour, as kin, as family. We strive to be the preferred employer by...

  • IT Service Desk Tech Lead

    2 weeks ago

    Kuala Lumpur, Malaysia kamlax global technologies sdnbhd Full time

    Kamlax Global Technology hiring , Role : IT SERVICE DESK TECH LEAD - 7+years Key Responsibilities: - Document and update SOPs, KB articles, and troubleshooting guides. - Train new agents on tools, platforms, and best practices. - Run knowledge-sharing sessions and post-incident reviews. - Manage escalations and guide on incident handling protocols. -...