Guest Service Agent

4 days ago

Kuala Lumpur, Malaysia Shangri-La Hotels Full time

Traders cater to savvy, passionate travelers who appreciate smart functionality and getting things done. Guests enjoy a blend of thoughtful simplicity with the warmth of Asian hospitality. No matter the purpose of the trip - work, rest, or play, each Traders offers a thoughtfully designed environment enabling guests to be focused on what really matters.
Located at the heart of the Kuala Lumpur city center, Traders Hotel by Shangri-La is looking for a dynamic, and multi-skilled talent in delivering our Asian hospitality.
**Department**: Front Office
**Reports To**: Assistant Front Office Manager
**Job Summary**: Guest Service Agent is responsible for ensuring smooth, professional, and guest-focused front desk operations, including check-ins, check-outs, billing, coordination with departments, and team support in line with hotel standards.
**Key Responsibilities**:
The Service Associate - Guest Service Agent is responsible to ensure all interactions with guests are handled professionally and with care adhering to hotel policies and procedures.
Handle guest check-ins and check-outs efficiently while delivering a warm and welcoming experience.
Ensure front desk operations are carried out in line with hotel standards and procedures.
Provide supervision and support to front desk team members to ensure smooth service delivery.
Maintain accurate records and documentation related to guest stays and transactions.
Follow up on guest requests, pending tasks, and any special arrangements as needed.
Ensure billing and guest folios are accurate and complete prior to guest departure.
Monitor daily arrivals and departures, and coordinate with housekeeping and other departments to ensure a seamless guest experience.
**Skills and Qualifications**:
Diploma in Tourism/ Hospitality/ Hotel Management.
Minimum 1 year of experience in a guest service role; fresh graduates with a strong interest in hospitality are welcome to apply.
Proficient in oral and written English and Malay; additional languages are a plus.
Willing to work shifts.
Due to work permit restrictions, only citizens of Malaysia and Permanent Residents of Malaysia shall be considered

  • Guest Service Agent

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Sofitel Kuala Lumpur Damansara Full time 20,000 - 60,000 per year

    Company DescriptionSofitel Kuala Lumpur Damansara offers 5-star luxury with exquisite comfort and breathtaking views. Featuring a blend of sleek contemporary design and classic French Riviera style, the hotel ensures an elegant and enjoyable stay. Located within 5 minutes of the MRT station and downtown Damansara, guests have easy access to national museums,...

  • Guest Services Agent

    2 days ago

    Kuala Lumpur, Malaysia Conservatorium Hotel Full time

    Guest Services Agent- - JR-01266RoomsFull timePermanentMandarin Oriental, Kuala Lumpur- **Daily Duties**- Responsible for maintaining the Legendary Quality Experience - LQE - To meet and greet guests upon arrival at the Main lobby - To ensure all rooms assigned for arrivals are ready prior to guest’s arrival - Ensure all bills for Mandarin Oriental Club...

  • Guest Service Agent

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Shangri-La Group Full time 24,000 - 60,000 per year

    Traders cater to savvy, passionate travelers who appreciate smart functionality and getting things done. Guests enjoy a blend of thoughtful simplicity with the warmth of Asian hospitality. No matter the purpose of the trip – work, rest, or play, each Traders offers a thoughtfully designed environment enabling guests to be focused on what really...

  • Guest Services Agent

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Conservatorium Hotel Full time 30,000 - 60,000 per year

    Guest Services AgentJR-01266RoomsFull timePermanentMandarin Oriental, Kuala LumpurDaily DutiesResponsible for maintaining the Legendary Quality Experience – LQETo meet and greet guests upon arrival at the Main lobbyTo ensure all rooms assigned for arrivals are ready prior to guest's arrivalEnsure all bills for Mandarin Oriental Club floor guests are...

  • Guest Service Agent

    2 days ago

    Kuala Lumpur, Malaysia Ibis Styles Kuala Lumpur Fraser Business Park Full time

    **Job Purpose**: As a Guest Service Agent, you will be the first point of contact for our guests, providing a warm welcome. You are responsible for ensuring a seamless guest journey from arrival to departure, consistently exceeding guest expectations and upholding hospitality standards. **Key Responsibilities**: - Greet, welcome, and assist guests in a...

  • Guest Services Agent

    2 weeks ago

    Kuala Lumpur, Malaysia MERCURE Full time

    **Company Description** At Accor, we believe that hospitality is a work of heart. We understand the ways in which individual passion for our work and a shared sense of accomplishment create a more rewarding experience for our guests. We foster this culture through a diverse and inclusive workplace that values the contribution of each and every member of our...

  • Guest Services Agent

    2 days ago

    Kuala Lumpur, Malaysia Mandarin Oriental Hotel Group Full time

    **Daily Duties** - Responsible for maintaining the Legendary Quality Experience - LQE - To meet and greet guests upon arrival at the Main lobby - To ensure all rooms assigned for arrivals are ready prior to guest’s arrival - Ensure all bills for Mandarin Oriental Club floor guests are updated and correctly posted prior to guests’ departure - Provide...

  • Guest Services Center Agent

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Mandarin Oriental Full time 40,000 - 60,000 per year

    GUEST SERVICES CENTER AGENT - RESERVATIONSMandarin Oriental, Kuala Lumpur is looking for a Guest Services Center Agent – Reservations to join our Reservation team.Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a...

  • Guest Service Agent

    7 days ago

    Kuala Lumpur, Malaysia Shangri-La Hotels Full time

    At Shangri-La Hotels & Resorts, we are a heart-warming family. We share something powerful - our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour, as kin, as family. We strive to be the preferred employer by...

  • Guest Services Agent

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Mandarin Oriental Hotel Group Full time 2,500 - 5,000 per year

    Daily DutiesResponsible for maintaining the Legendary Quality Experience – LQETo meet and greet guests upon arrival at the Main lobbyTo ensure all rooms assigned for arrivals are ready prior to guest's arrivalEnsure all bills for Mandarin Oriental Club floor guests are updated and correctly posted prior to guests' departureProvide quality service, with...