Current jobs related to IT Service Desk Executive - Kuala Lumpur - IT Consulting Company


  • Kuala Lumpur, Malaysia IT Consulting Company Full time

    **Job Summary** - Responsible to execute, monitor and ensure all users’ tickets are received, recorded, 1st level troubleshooting and or channel to respective support group in providing required IT support and services. - Responsible to maintain, support and ensure the availability and response time performance of the IT Service Desk within acceptable...


  • Kuala Lumpur, Malaysia IT Consulting Company Full time

    **Job Summary** - Responsible to execute, monitor and ensure all users’ tickets are received, recorded, 1st level troubleshooting and or channel to respective support group in providing required IT support and services. - Responsible to maintain, support and ensure the availability and response time performance of the IT Service Desk within acceptable...


  • Kuala Lumpur, Malaysia IT Consulting Company Full time

    **Job Summary** - Responsible to execute, monitor and ensure all users’ tickets are received, recorded, 1st level troubleshooting and or channel to respective support group in providing required IT support and services. - Responsible to maintain, support and ensure the availability and response time performance of the IT Service Desk within acceptable...


  • Kuala Lumpur, Malaysia Kamlax Global Technologies SDN BHD Full time

    Job Title: IT Service Desk Analyst **Job Type**: 12 Months, Extendable Job Location: Kuala Lumpur **Job Description**: Responsible for the execution and delivery of IT Helpdesk services, project delivery and end user service excellence. Ensure reported cases are properly closed and meet the SLA between IT and business. Attend tickets on ID/Access...


  • Kuala Lumpur, Malaysia Dentsu Aegis Network Full time

    Support the running of the regional BPO service performance & governance framework. Support the development and governance of continuous improvement initiatives in the Region Job Title: Service Desk Analyst **Job Description**: - About Dentsu - Led by Dentsu Group Inc. (Tokyo: 4324; ISIN: JP3551520004), a pure holding company established on January 1,...

  • Service Desk Analyst

    2 weeks ago


    Kuala Lumpur, Malaysia Cardtrend Systems Sdn BHd Full time

    We are looking for a dynamic, energetic individual who would be able to work in an IT Service Desk environment within our Managed Services Department. Within the department, you will be working closely with 3 functional individual/ team (Resolver Group) which are the Service Desk Analyst (Level 1), Service Desk Onsite Engineer (Level 2), 3rd Party/Vendor...

  • Service Desk Manager

    22 hours ago


    Kuala Lumpur, Malaysia COURTS (MALAYSIA) SDN. BHD. Full time

    '¢ Overall management of Service Desk performance to ensure service levels and customer satisfaction are achieved or exceeded. '¢ Responsible for timely resolution of incidents and requests submitted to Service Desk. '¢ Generate periodic reports and performance dashboards to be presented to ICS team in order to improve quality of service. '¢ Ensure that...

  • Service Desk

    2 weeks ago


    Kuala Lumpur, Malaysia Tentacle Technologies MSC Sdn. Bhd Full time

    **Position: IT Support - L1 Service Desk** **Required**: - 1 - 2 years of experience in supporting enterprise technologies or equivalent - Customer service experience - intermediate knowledge skills of L1 service desk support/ L1 Technical Support - Microsoft Office Apps, Snow ticketing tools - Education Level - Diploma or higher or equivalent experience -...

  • Service Desk Analyst

    22 hours ago


    Kuala Lumpur, Malaysia INNOVATZ SOLUTIONS SDN BHD Full time

    Graduate with Minimum 3+ years of experience in service Desk Excellent communication and conversation skills in English with a Versant Score of 70 Good Knowledge of Incident, Change and Problem Management Manage Service Desk activities, including: o Owning overall responsibility for Incident and Service Request process handling on the Service Desk o Liaise...


  • Kuala Lumpur, Malaysia Ssquad Global Full time

    Day to day as an executive and tier 1 support Providing desk side support including white glove service to executive team and on site level 1 support to users - Imaging and re-imaging laptops and desktops setting it up with required configurations for new and existing users. - Diagnosing, troubleshooting and solving hardware (PCs, Printers), software and...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Glory Ltd. Full time

    About the Role:The Service Desk Analyst will be the primary point of contact for internal customers, providing technical support and resolving issues promptly. To excel in this role, you will need to possess a degree-level qualification in a relevant field and have experience working in a team on a 24x7 shift basis.You will be responsible for managing the...

  • Service Desk Analyst

    22 hours ago


    Kuala Lumpur, Malaysia Dentsu Holdings Malaysia Sdn Bhd Full time

    As a Senior Service Desk Team Analyst, you will support the operational execution of the Global Service Desk to ensure dentsu provides exceptional Customer Service. Working with market-leading ITSM Service Management tools, you will be part of the Global Service Desk that supports dentsu offices across APAC. Supporting the latest technologies within a...

  • Service Desk Analyst

    22 hours ago


    Kuala Lumpur, Malaysia Dentsu Holdings Malaysia Sdn Bhd Full time

    Support the running of the regional BPO service performance & governance framework. Support the development and governance of continuous improvement initiatives in the Region. As a Service Desk Team Analyst in our Kuala Lumpa office you will support the operational execution of the Global Service Desk to ensure DAN provides exceptional Customer Service....

  • Service Desk Analyst

    4 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Glory Ltd. Full time

    Service Desk AnalystDepartment: IS - Service DeliveryEmployment Type: Permanent - Full TimeLocation: Malaysia/Kuala LumpurReporting To: Service Desk Team LeaderCompensation: RM4,500 - RM6,500 / monthDescriptionWe're currently looking for a Service Desk Analyst to join our team.The Service Desk Analyst is the first line of support for Glory and the service...


  • Kuala Lumpur, Malaysia NEXTDC Full time

    **Company Description** At NEXTDC we have been building the heart of Australia’s high-tech future. We design, build and operate world class, next generation data centres, using cutting edge, environmentally efficient infrastructure to service the broad requirements of local and international companies. We are establishing a new data centre in KL, meeting...

  • IT Service Desk Agent

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Claire Plais - Domitille Vielle Full time

    About the RoleWe are looking for a detail-oriented and organized Service Desk Analyst to provide high-quality technical support to our clients.As a Service Desk Analyst, you will be responsible for:Providing technical assistance to users via phone, email, or chatTroubleshooting and resolving technical issues related to computer hardware, software, and...

  • Front Desk

    1 week ago


    Kuala Lumpur, Malaysia IT Solution Sdn Bhd Full time

    **Title : Front Desk cum Admin** Location : Lowyat KL Working Days : Follow retail hour - 6 days per week 10.30am - 8.00pm Nature of Business : Established IT & Home appliances company - Handle walk in customers to assist them on product enquiries & complaints - Ensure the top and good service provided to the customers - Will check for products stocks /...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Datacom Full time

    Our team is dedicated to providing exceptional service to our customers, ensuring that every request is updated in a timely manner. We are seeking an IT Service Desk Coordinator to join our team. As an IT Service Desk Coordinator, you will be responsible for:Ensuring end user satisfaction by addressing every request with an appropriate responseMaintaining...


  • Kuala Lumpur, Malaysia TG Human Resource Services Sdn. Bhd. Full time

    Demonstrate an in-depth grasp of the solutions, configurations, and networks implemented for managed customers. - Manage escalations from the 1st level Service Desk following established procedures. - Efficiently resolve customer incidents within defined Service Level Agreements (SLAs). - Execute maintenance and configuration changes, meticulously adhering...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Transcosmos Full time

    About the RoleThe Transcosmos Group is seeking an experienced leader to fill the position of Global Service Desk Leader, overseeing a team that provides exceptional service to end-users and local IT teams worldwide. The successful candidate will be responsible for managing the day-to-day operations of the Service Desk, ensuring seamless delivery of technical...

IT Service Desk Executive

2 weeks ago


Kuala Lumpur, Malaysia IT Consulting Company Full time

**Job Summary**
- Responsible to execute, monitor and ensure all users’ tickets are received, recorded, 1st level troubleshooting and or channel to respective support group in providing required IT support and services.
- Responsible to maintain, support and ensure the availability and response time performance of the IT Service Desk within acceptable level.
- Respond to requests for technical assistance in person via phone, electronically
- Research questions using available information resources
- Follow standard Helpdesk procedures
- Advise user on appropriate action
- Log all helpdesk interactions
- Prepare activity reports

**Key Responsibilities**
- Must have Bachelor Degree
- Administer helpdesk software
- Respond and resolve IT Helpdesk cases within SLA commitment
- Redirect problems to appropriate resource
- Identify and escalate situations requiring urgent attention
- Track and route problems and requests and document resolutions
- Stay current with system information, changes and update
- Any other duties as and when deemed necessary
- Responsible for system audit and assess their outcomes by contacting system audits report review of technologies implemented
- **Must be able to work on Shift**:

- **Fluent in English**

**Job Type**: Contract
Contract length: 12 months

Pay: RM3,000.00 - RM4,000.00 per month

Schedule:

- Monday to Friday
- Rotational shift

Application Question(s):

- Notice Period
- Age

**Experience**:

- IT Service Desk: 2 years (preferred)