Service Desk

Unified Service Desk Associate Description:Field incoming tickets / Phone calls / Chatfrom end-users to resolve application issues.Document all pertinent end user identification information, including name,department, contact information, and nature of problem or issue.Prioritize, schedule, and administer all instances where issues are reported.Perform user...

**Responsibilities** - To diagnose and troubleshoot end-users’ problems with various IT tools. - To perform an initial assessment, attempts to resolve or escalate the problem, based on agreed service level. - Log IT requisition/problems for end-users into Ticketing System (Service Now) - Escalate to 2nd level support group when required with detailed...

_**Main Job Tasks and Responsibilities**:_ - Provide timely and accurate technical support, troubleshooting, and problem resolution for hardware, software, network, and system issues. - Respond to user inquiries, diagnose problems, and guide users through step-by-step solutions in a clear and concise manner. - Escalate complex issues to appropriate IT...

**We Are Hiring: Service Desk Agent / IT Operation Associate - Mandarin Speaker** Join our growing IT operations team supporting global platforms from our Cyberjaya office. **Position**: Service Desk Agent / IT Operation Associate **Location**: North Wing, Cyberjaya **Working Hours**: Rotational shifts - 8:00 AM - 5:00 PM - 4:00 PM - 1:00 AM (middle...

**Position Title : Client Support Officer** **Work Location : Cyberjaya** **Salary offered : Basic up to RM 4,500** **Allowances & working hours : Will be further discussed during the interview** **ORGANIZATIONAL BACKGROUND**: Client Support Officer: Integrated Service Operations position is designed to provide service desk functions to wide variety of...

Dear All, Greetings from Atos! We are hiring for the Service Desk Analyst role. **Job Title - Service Desk Analyst** **Job Type - Permanent** **Job Location - Cyberjaya, Selangor** **Core responsibilities**: - Take and receive all customer calls in a professional and courteous manner as well as providing advice and support. - Follow procedures to...

**Position Title : Client Support Officer** **Work location : Cyberjaya** **Basic salary offered : Basic up to RM 3,800** **Company : Multinational company - Telecommunication Industry** **Other allowances and working hours : Will be further discussed during the interview** **ORGANIZATIONAL BACKGROUND** Client Support Officer: Integrated Service...

_**Main Job Tasks and Responsibilities**:_ - Provide timely and accurate technical support, troubleshooting, and problem resolution for hardware, software, network, and system issues. - Respond to user inquiries, diagnose problems, and guide users through step-by-step solutions in a clear and concise manner. - Escalate complex issues to appropriate IT...

**Job title: Service Desk Analyst - Korean** **Location: Cyberjeya Malaysia** **Job type: Permanent** **Roles and Responsibilities** - Experience of working in a large customer focused environment; - At least 1 year’s experience in a customer service industry, preferably IT based; - At least 2 years experience of working in a helpdesk/customer handling...

**Role**: Service Desk Agent - Bilingual Mandarin/Malay Speaking **Employer**: BPO **Working Mode**: On Site **Job Type**: Permanent **Job Location**: Cyberjaya, Malaysia **Experience**: Minimum of 1 year of relevant experience in IT support, service desk, or technical customer support. **Job Overview** **JOB DESCRIPTION** **Incident and Outage...