IT Service Desk Analyst

2 weeks ago

Kuala Lumpur, Malaysia Ssquad Global Full time

Day to day as an executive and tier 1 support Providing desk side support including white glove service to executive team and on site level 1 support to users
- Imaging and re-imaging laptops and desktops setting it up with required configurations for new and existing users.
- Diagnosing, troubleshooting and solving hardware (PCs, Printers), software and network issues
- Active Directory for user account management
- ServiceNow ticketing system
- SCCM for Imaging and re-imaging laptops and desktops as well as deployment of software’s **Windows 10 ** Microsoft Office365 **Microsoft Teams ** Skype For Business **One drive ** Data migrations and backups **Laptop and Desktop deployments ** Well-developed time management skills **Ability to work independently as single handed onsite**:

- Providing desk side technical support for users including walk-ins and calls & support tickets generated.
- Imaging and re-imaging laptops and desktops setting it up with requires configurations for new and existing users.
- Troubleshooting hardware/software and network issues.
- Decision making for when a hardware and accessories needs further troubleshooting or to be replaced for break fix
- Work with project offices to ensure project continuity and be able to deliver on time

**Job Requirement**
- Proven work experience as a desktop support engineer or support technician.
- Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals.
- Ability to solve complex hardware and software issues.
- Ability to travel and work after hours when necessary.
- Excellent interpersonal skills.
- Good written and verbal communication skills

**Job Type**: Contract

Pay: RM2,000.00 - RM3,000.00 per month

Schedule:

- Fixed shift

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- How many days of notice period do you have?
- What is your visa status ?

**Experience**:

- IT Service desk: 2 years (preferred)

**Language**:

- English (preferred)

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