Service Desk Supervisor
2 days ago
About the Role:
The GSOC Manager will play a critical role in ensuring the success of the Global Service Operations Center. This includes overseeing the day-to-day operations, managing a team of GSOC analysts, and collaborating with other regional managers and directors.
Responsibilities:
- Team Oversight: Supervise and motivate the GSOC analyst team to ensure they are working efficiently and effectively.
- Incident Management: Manage major/serious incidents occurring anytime, lead client communications, and facilitate post-incident reporting.
- Metrics and Reporting: Monitor Resolver Group activities and report on metrics to measure the client's experience and/or the performance of the GSOC.
- Collaboration: Collaborate with other regional managers and directors to achieve business objectives and ensure alignment with company policies.
Requirements:
- Experience: At least four years' experience working with a global client-facing Service Desk.
- Skills: Strong technical acumen with ability to learn and provide immediate solutions, ability to manipulate data into meaningful metrics, and proven skills in managing problems across a range of products and services.
- Qualifications: Bachelor's Degree or equivalent work experience and industry-standard certifications such as ITIL Foundation or Help Desk Institute.
-
Service Desk Engineer
22 hours ago
Kuala Lumpur, Kuala Lumpur, Malaysia Tbwa ChiatDay Inc Full timeWe are seeking an experienced Service Desk Support Specialist to join our team at the Regional Hub / Shared Services Centre in Kuala Lumpur. In this role, you will provide first-level technical support to end-users and ensure the smooth operation of IT services.About The RoleThis position involves troubleshooting hardware and software issues, managing...
-
Service Desk Operations Manager
22 hours ago
Kuala Lumpur, Kuala Lumpur, Malaysia Getronics Full timeThe successful candidate will have a proven track record of managing high-performing service desk teams in a fast-paced environment.You will be responsible for overseeing day-to-day service desk operations, including timely resolution of incidents, service requests, and escalations.Key Qualifications:Bachelor's degree in Computer Science, Information...
-
Service Desk Team Manager
1 day ago
Kuala Lumpur, Kuala Lumpur, Malaysia Getronics Full timeWe are seeking a proactive and experienced IT Service Desk Team Manager to lead and manage our IT Service Desk team. The ideal candidate will be responsible for ensuring high-quality service delivery, efficient incident and request management, and continuous improvement of service desk operations. This role demands strong leadership, customer service...
-
Service Desk Analyst for IT Infrastructure
4 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Ørsted AS Full timeService Desk Analyst RoleWe are looking for a skilled Service Desk Analyst for IT Infrastructure to join our team. As a Service Desk Analyst, you will be responsible for providing technical support to users, troubleshooting issues, and ensuring seamless service delivery.Your Key Responsibilities:Provide timely and effective technical support to users via...
-
IT Service Desk Team Manager Lead
22 hours ago
Kuala Lumpur, Kuala Lumpur, Malaysia Getronics Full timeWe are seeking a seasoned IT professional to lead our IT Service Desk team. As the ideal candidate, you will be responsible for driving high-quality service delivery, efficient incident and request management, and continuous improvement of service desk operations.This role demands strong leadership, customer service orientation, and technical knowledge to...
-
Global Service Desk Technician
4 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Ørsted AS Full timeAbout the RoleWe are looking for a talented Global Service Desk Technician to join our team. As a Global Service Desk Technician, you will be responsible for providing technical support to users across the globe, troubleshooting issues, and ensuring seamless service delivery.Your Key Responsibilities:Provide timely and effective technical support to users...
-
IT Service Desk Professional
22 hours ago
Kuala Lumpur, Kuala Lumpur, Malaysia Tbwa ChiatDay Inc Full timeThe RoleWe are seeking an IT Service Desk Professional to play a key role in providing first-level technical support to end-users and ensuring the smooth operation of IT services. This involves troubleshooting hardware and software issues, managing service requests, and escalating complex problems to higher-level support teams.Your Key...
-
Service Desk Agent
1 day ago
Kuala Lumpur, Kuala Lumpur, Malaysia Bybit Full timeBybit is a leading global cryptocurrency exchange established in 2018, dedicated to providing a professional, smart, and intuitive trading experience. As a Service Desk Agent, you will be responsible for assisting clients on all inquiries via live chat or email.Your key responsibilities will include responding to customer inquiries related to various payment...
-
Incident Manager
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia OneConnect Financial Technology Full timeOur TeamWe're a dynamic and forward-thinking team at OneConnect Financial Technology, passionate about driving innovation and excellence in the fintech industry. Job DescriptionMain Responsibilities:Manage incidents and service requests to ensure timely and effective resolution.Collaborate with cross-functional teams to identify and address problems...
-
Service Desk Support Specialist
1 day ago
Kuala Lumpur, Kuala Lumpur, Malaysia Tbwa ChiatDay Inc Full timeHyva Group is a leading global provider of innovative and highly efficient transport solutions for the commercial vehicle and environmental service industries. The company is committed to the development, production, marketing and distribution of components used in hydraulic loading and unloading systems on trucks and trailers. Its products are used...
-
Service Desk Support Specialist
1 day ago
Kuala Lumpur, Kuala Lumpur, Malaysia Tbwa ChiatDay Inc Full timeHyva Group is a leading global provider of innovative and highly efficient transport solutions for the commercial vehicle and environmental service industries. The company is committed to the development, production, marketing and distribution of components used in hydraulic loading and unloading systems on trucks and trailers. Its products are used...
-
Front Desk Associate Manager
5 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Compass Offices Full timeWe are seeking a highly motivated Front Desk Associate Manager to join our team at Compass Offices.As a Front Desk Associate Manager, you will be responsible for delivering exceptional customer experiences and managing the day-to-day operations of our front desk area.Key responsibilities include welcoming clients and guests, managing client requests, and...
-
IT Help Desk Agent
7 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Recooty Full timeAbout the RoleThis is an exciting opportunity to join our dynamic team as an IT Help Desk Agent. As a key member of our support team, you will play a critical role in ensuring that our customers receive exceptional service.
-
Technical Service Desk
1 day ago
Kuala Lumpur, Kuala Lumpur, Malaysia PT Transcosmos Full timeBe part of a great team from a global companyJoin our global company and unlock limitless opportunities as you collaborate with a diverse and talented team. Together, we redefine success, inspire innovation, and create a world of endless possibilities.RoleProvide technical assistance and support to multiple clients, managing and prioritizing inquiries from...
-
IT Support Services Director
22 hours ago
Kuala Lumpur, Kuala Lumpur, Malaysia Getronics Full timeWe are seeking a skilled IT professional to drive high-quality service delivery and continuous improvement of service desk operations.This role requires strong leadership, customer service orientation, and technical knowledge to maintain operational excellence and align with ITIL best practices.Service Desk Operations:Oversee day-to-day service desk...
-
Help Desk Professional
2 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Telecontinent Full timeA Help Desk Professional is needed at Telecontinent to provide excellent customer service and support. The successful candidate will handle inbound calls, respond to emails, and resolve customer issues efficiently.Responsibilities:Deal directly with customers via inbound calls and email enquiriesRecords & answers to customer inquiriesObtain any relevant...
-
Property Services Supervisor
7 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia TIME's group Full timeAs a Property Services Supervisor at TIME's Group, you will play a critical role in ensuring the smooth operation of our building. Your responsibilities will include overseeing maintenance staff, coordinating repairs, and ensuring compliance with safety regulations.Main Responsibilities:Safety & SecurityImplement and enforce building safety and security...
-
Help Desk Manager
4 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia ABHIDI ENTERPRISES Full timeWelcome to ABHIDI ENTERPRISES, where we strive to deliver exceptional customer experiences through process excellence.We are seeking an IT Process Specialist to join our team, contributing to our mission of providing top-notch service and support.**Primary Responsibilities**Offer first-line support for all applications, ensuring that user queries and issues...
-
F&B Service Supervisor
5 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Hyatt Group Full timeWe are currently looking for a F&B Service Supervisor to join our team at the Park Hyatt Kuala Lumpur.About the RoleThis position involves assisting the Beverage Manager in ensuring that the bar is run efficiently according to established concept statements.You will be responsible for providing courteous, professional, efficient, and flexible service at all...
-
Front Desk Manager Assistant
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Malaysianbar Full timeJob Summary:We are seeking an organized and detail-oriented individual to join our team as an Administration Clerk. The successful candidate will provide administrative support to the office, manage office supplies and inventory, and greet and assist visitors.Duties and Responsibilities:Answer phone calls, redirect them to relevant personnel, and manage...