Service Desk Analyst for IT Infrastructure

4 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Ørsted AS Full time

Service Desk Analyst Role

We are looking for a skilled Service Desk Analyst for IT Infrastructure to join our team. As a Service Desk Analyst, you will be responsible for providing technical support to users, troubleshooting issues, and ensuring seamless service delivery.

Your Key Responsibilities:

  1. Provide timely and effective technical support to users via various channels.
  2. Analyze and troubleshoot technical issues, and implement solutions to prevent recurrence.
  3. Collaborate with cross-functional teams to resolve technical issues and improve overall service delivery.
  4. Develop and maintain knowledge of IT systems, processes, and tools.
  5. Stay up-to-date with industry trends and best practices in IT service management.

What We Offer:


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