IT Service Desk Professional

2 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Tbwa ChiatDay Inc Full time
The Role

We are seeking an IT Service Desk Professional to play a key role in providing first-level technical support to end-users and ensuring the smooth operation of IT services. This involves troubleshooting hardware and software issues, managing service requests, and escalating complex problems to higher-level support teams.

Your Key Responsibilities
  1. Investigate incoming IT-related incident tickets, provide remote support, and solve incidents.
  2. Fulfill IT-related service requests, such as creating user accounts.
  3. Support users via call, chat, email, and ticketing tools.
  4. Create and update knowledge base articles.


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