Technical Service Desk

1 day ago


Kuala Lumpur, Kuala Lumpur, Malaysia PT Transcosmos Full time
Be part of a great team from a global company

Join our global company and unlock limitless opportunities as you collaborate with a diverse and talented team. Together, we redefine success, inspire innovation, and create a world of endless possibilities.

Role
  • Provide technical assistance and support to multiple clients, managing and prioritizing inquiries from different companies, primarily in English and Japanese.
  • Manage and prioritize customer inquiries from various clients, ensuring timely and accurate responses.
  • Bilingual support skills to accurately understand inquiries and responses in English and Japanese, and to accurately translate them into Japanese or English.
  • Compose thoughtful, personalized responses for a variety of end user requests.
  • Effectively resolve enquiries from end users in a considerate, accurate, and timely manner.
  • Manage incidents and service requests and devise solutions to resolve issues.
  • Manage end-to-end ticket life-cycle coordination. SLA is very critical in client's environment.
  • Monitor and maintain quality of service as measured by metrics such as performance, efficiency, customer satisfaction, and take corrective action as required.
  • Prior experience in managing multiple client companies in a help desk or call center environment is a plus.
Skill Requirements
  • Strong analytical skillsets with logical thinking capability.
  • Strong prioritization and multitasking skills to work with multiple companies.
  • Answer phone calls from multiple client companies, escalate to PIC and manage records.
  • Strong communication skills with HQ and affiliate companies.
  • Carry out administrative functions.
  • Review completed tasks to ascertain compliance with standards.
  • Document all knowledge and processes, maintenance and update of user/internal manuals and FAQs.
  • Stay up-to-date with product knowledge and industry trends across all client accounts.
  • Record all problems and their solutions in the Production Log File and ensure problems follow-up.
  • Manage incident and service requests and devise solutions to resolve issues, escalate to client if unable to resolve, both in compliance to response and resolution SLAs.
  • Monitor event & notification dashboard and perform actions based on instructions and procedures.
  • Ensure customer KPI and SLA requirements are met.
#J-18808-Ljbffr

  • Kuala Lumpur, Kuala Lumpur, Malaysia Ørsted AS Full time

    Service Desk Analyst RoleWe are looking for a skilled Service Desk Analyst for IT Infrastructure to join our team. As a Service Desk Analyst, you will be responsible for providing technical support to users, troubleshooting issues, and ensuring seamless service delivery.Your Key Responsibilities:Provide timely and effective technical support to users via...

  • Service Desk Engineer

    22 hours ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Tbwa ChiatDay Inc Full time

    We are seeking an experienced Service Desk Support Specialist to join our team at the Regional Hub / Shared Services Centre in Kuala Lumpur. In this role, you will provide first-level technical support to end-users and ensure the smooth operation of IT services.About The RoleThis position involves troubleshooting hardware and software issues, managing...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Ørsted AS Full time

    About the RoleWe are looking for a talented Global Service Desk Technician to join our team. As a Global Service Desk Technician, you will be responsible for providing technical support to users across the globe, troubleshooting issues, and ensuring seamless service delivery.Your Key Responsibilities:Provide timely and effective technical support to users...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Getronics Full time

    We are seeking a proactive and experienced IT Service Desk Team Manager to lead and manage our IT Service Desk team. The ideal candidate will be responsible for ensuring high-quality service delivery, efficient incident and request management, and continuous improvement of service desk operations. This role demands strong leadership, customer service...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Tbwa ChiatDay Inc Full time

    The RoleWe are seeking an IT Service Desk Professional to play a key role in providing first-level technical support to end-users and ensuring the smooth operation of IT services. This involves troubleshooting hardware and software issues, managing service requests, and escalating complex problems to higher-level support teams.Your Key...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Getronics Full time

    We are seeking a seasoned IT professional to lead our IT Service Desk team. As the ideal candidate, you will be responsible for driving high-quality service delivery, efficient incident and request management, and continuous improvement of service desk operations.This role demands strong leadership, customer service orientation, and technical knowledge to...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Businesslist Full time

    About the Role:The GSOC Manager will play a critical role in ensuring the success of the Global Service Operations Center. This includes overseeing the day-to-day operations, managing a team of GSOC analysts, and collaborating with other regional managers and directors.Responsibilities:Team Oversight: Supervise and motivate the GSOC analyst team to ensure...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Getronics Full time

    The successful candidate will have a proven track record of managing high-performing service desk teams in a fast-paced environment.You will be responsible for overseeing day-to-day service desk operations, including timely resolution of incidents, service requests, and escalations.Key Qualifications:Bachelor's degree in Computer Science, Information...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Tbwa ChiatDay Inc Full time

    Hyva Group is a leading global provider of innovative and highly efficient transport solutions for the commercial vehicle and environmental service industries. The company is committed to the development, production, marketing and distribution of components used in hydraulic loading and unloading systems on trucks and trailers. Its products are used...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Tbwa ChiatDay Inc Full time

    Hyva Group is a leading global provider of innovative and highly efficient transport solutions for the commercial vehicle and environmental service industries. The company is committed to the development, production, marketing and distribution of components used in hydraulic loading and unloading systems on trucks and trailers. Its products are used...

  • Service Desk Agent

    1 day ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Bybit Full time

    Bybit is a leading global cryptocurrency exchange established in 2018, dedicated to providing a professional, smart, and intuitive trading experience. As a Service Desk Agent, you will be responsible for assisting clients on all inquiries via live chat or email.Your key responsibilities will include responding to customer inquiries related to various payment...

  • Help Desk Analyst

    3 days ago


    Kuala Lumpur, Kuala Lumpur, Malaysia SummitNext Technologies Sdn Bhd Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Help Desk Analyst to join our customer support team at SummitNext Technologies Sdn Bhd. As a Help Desk Analyst, you will be responsible for handling client inquiries and resolving technical issues in a timely and efficient manner.Key Responsibilities:Respond to client inquiries and resolve...

  • Incident Manager

    6 days ago


    Kuala Lumpur, Kuala Lumpur, Malaysia OneConnect Financial Technology Full time

     Our TeamWe're a dynamic and forward-thinking team at OneConnect Financial Technology, passionate about driving innovation and excellence in the fintech industry. Job DescriptionMain Responsibilities:Manage incidents and service requests to ensure timely and effective resolution.Collaborate with cross-functional teams to identify and address problems...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Getronics Full time

    We are seeking a skilled IT professional to drive high-quality service delivery and continuous improvement of service desk operations.This role requires strong leadership, customer service orientation, and technical knowledge to maintain operational excellence and align with ITIL best practices.Service Desk Operations:Oversee day-to-day service desk...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Businesslist Full time

    Job Description:The GSOC Manager is responsible for leading a team of GSOC analysts in providing exceptional client service and ensuring timely and effective incident management. This role requires strong leadership skills, technical expertise, and excellent communication abilities.Key Responsibilities:Team Leadership: Provide guidance, support, and...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Compass Offices Full time

    We are seeking a highly motivated Front Desk Associate Manager to join our team at Compass Offices.As a Front Desk Associate Manager, you will be responsible for delivering exceptional customer experiences and managing the day-to-day operations of our front desk area.Key responsibilities include welcoming clients and guests, managing client requests, and...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Tbwa ChiatDay Inc Full time

    We are looking for a skilled Service Desk Support Specialist to join our team at the Regional Hub / Shared Services Centre in Kuala Lumpur. As a member of our team, you will be responsible for providing first-level technical support to end-users and ensuring the smooth operation of IT services.Your ResponsibilitiesInvestigate incoming IT-related incident...


  • Kuala Lumpur, Kuala Lumpur, Malaysia PT Transcosmos Full time

    Role and ResponsibilitiesThis position involves providing technical assistance and support to multiple clients, managing and prioritizing inquiries from different companies, primarily in English and Japanese.The successful candidate will be responsible for:Managing and prioritizing customer inquiries from various clients, ensuring timely and accurate...

  • IT Help Desk Agent

    7 days ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Recooty Full time

    About the RoleThis is an exciting opportunity to join our dynamic team as an IT Help Desk Agent. As a key member of our support team, you will play a critical role in ensuring that our customers receive exceptional service.


  • Kuala Lumpur, Kuala Lumpur, Malaysia Ørsted AS Full time

    Company OverviewØrsted A/S is a leading global developer of offshore wind farms, with a strong focus on sustainability and innovation. Our team works collaboratively to deliver high-quality services to our customers.Job DescriptionWe are seeking a highly skilled IT Technical Support Specialist to join our Global Service Desk team. As an IT Technical Support...