Technical Helpdesk Associate

3 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Tbwa ChiatDay Inc Full time

We are looking for a skilled Service Desk Support Specialist to join our team at the Regional Hub / Shared Services Centre in Kuala Lumpur. As a member of our team, you will be responsible for providing first-level technical support to end-users and ensuring the smooth operation of IT services.

Your Responsibilities
  • Investigate incoming IT-related incident tickets
  • Fulfill IT-related service requests
  • Support users via various communication channels
  • Create and update knowledge base articles

You will work collaboratively with various stakeholders across the business, including Global functions teams in the Netherlands and other parts of the world.



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