Helpdesk Operations Manager

Job SummaryThe Helpdesk Operations role at Agridence Pte. Ltd. involves ensuring the smooth operation of technical helpdesk services, handling complex incidents, and providing exceptional customer support.This role requires strong analytical and problem-solving skills, with a focus on root cause analysis and proactive solutions. The incumbent must possess...

We are seeking an experienced Helpdesk Operations Coordinator to join our team in Malaysia. As a critical member of our service team, you will be responsible for managing the helpdesk, ensuring that all requests from customers are handled promptly and effectively.To achieve this, you will work closely with internal and external stakeholders, collaborating...

Key ResponsibilitiesOversee the Helpdesk ticketing system, ensuring efficient ticket routing, prioritization, resolution, and tracking in line with business processes.Analyse trends, identify root causes of recurring issues, and work with internal teams to develop proactive solutions.Develop and implement processes and procedures that optimize Helpdesk...

N2N Connect Berhad invites applications from skilled Customer Support Representatives to join our team in the Trading & IT Industry.Responsibilities include:Providing exceptional customer service to brokers and resolving their queries.Ensuring the smooth operation of our IT Service Helpdesk & Customer Services.Monitoring and identifying defects or downtimes,...

Job DescriptionThe Helpdesk Support Specialist will play a critical role in delivering exceptional customer experiences and ensuring seamless support operations.ResponsibilitiesWork a 24 x 7 shift rotation, providing customer support and resolving service requests.Collaborate with internal teams to identify and resolve technical issues.Communicate...

BID Operations is seeking a highly organized and detail-oriented individual to fill the role of Sales Operations Associate.Responsibilities:The Sales Operations Associate will be responsible for managing sales-related documents, organizing leads data, and providing support to sales teams. This includes implementing checklists and standard operating...

BID Operations is seeking a highly organized and detail-oriented Sales Operations Associate to join our team.Key Responsibilities:Documentation Management:Manage and organize sales-related documents, ensuring they are easily accessible and stored correctly.Implement checklists and standard operating procedures to maintain operational efficiency.Regularly...

BID Operations Kuala Lumpur City, Federal Territory of Kuala Lumpur, Malaysia3 days ago Be among the first 25 applicantsThe role requires a high level of attention to detail and problem-solving skills. The individual will be expected to provide efficient and proactive support to ensure smooth operations, maintain communication with internal teams, and handle...

Job OverviewBID Operations is seeking a skilled and organized Financial Operations Specialist to support the processing of withdrawal payments with third-party Payment Service Providers (PSPs). The successful candidate will possess strong analytical skills, attention to detail, and excellent communication abilities.Key ResponsibilitiesProcess withdrawal...

About the RoleThe Cash Management Coordinator will play a vital role in supporting the payment processing team at BID Operations. This position requires strong analytical skills, attention to detail, and excellent communication abilities.Main ResponsibilitiesSupport the payment processing team by assisting in the preparation of transaction remittances and...

BID Operations is a dynamic and growing company seeking a highly organized and detail-oriented individual to fill the role of Sales Operations Associate.Job Summary:The Sales Operations Associate will play a critical role in supporting the sales team by managing sales-related documents, organizing leads data, and providing excellent customer service. This...

We are looking for a motivated and organized individual to fill the role of Sales Operations Associate at BID Operations.Job Description:The Sales Operations Associate will be responsible for managing sales-related documents, organizing leads data, and providing support to sales teams. This includes implementing checklists and standard operating procedures,...

About the RoleAgridence Pte. Ltd. is seeking a skilled Helpdesk Operations professional to join our team. As a key member of our IT department, you will be responsible for delivering exceptional customer service and resolving technical issues efficiently.The ideal candidate will have a proven track record of building and developing high-performing teams,...

About the JobWe are seeking a highly skilled and organized IT Service Desk Representative to join our team at WORQ Enterprise. As a key member of our operations department, you will be responsible for providing exceptional customer service to our members, resolving technical issues, and improving our overall helpdesk operations.Main Responsibilities:Process...

About the OpportunityWe are seeking a highly skilled and organized Customer Success Coordinator to join our team at WORQ Enterprise. As a key member of our operations department, you will be responsible for providing exceptional customer service to our members, resolving technical issues, and improving our overall helpdesk operations.Main...

Job DescriptionWe are seeking a highly skilled and organized Technical Support Specialist to join our team at WORQ Enterprise. As a key member of our operations department, you will be responsible for providing exceptional customer service to our members, resolving technical issues, and improving our overall helpdesk operations.Main Responsibilities:Process...

Job DescriptionBID Operations is looking for a skilled Payment Processing Associate to join their team. The successful candidate will possess strong analytical skills, attention to detail, and excellent communication abilities.Main ResponsibilitiesProcess withdrawal payments efficiently and accurately, following established procedures and security...

About the Role:We are seeking a seasoned Digital Marketing Strategist to join our team at BID Operations. In this role, you will be responsible for planning, executing, and optimizing PPC campaigns across multiple platforms, including Meta, Google Ads, Spotify, Naver Ads, and others.Key Responsibilities:Plan and execute PPC campaigns to achieve desired ROAS...

We are seeking a highly skilled Customer Success Manager to join our team in Malaysia. As a key member of our service team, you will play a crucial role in enabling our clients to be more effective employers by identifying, defining, and assessing their needs.Your primary responsibility will be to manage the helpdesk, assigning tickets to the team and...

Service Delivery ExcellenceThe Service Delivery Manager plays a critical role in driving service delivery excellence across our organization. Key responsibilities include:Coordinating and managing a nationwide field service team to maintain high standards of performance and service quality.Supervising and directing a centralized helpdesk team, focusing on...