Technical Support Specialist
3 days ago
We are seeking a highly skilled and organized Technical Support Specialist to join our team at WORQ Enterprise. As a key member of our operations department, you will be responsible for providing exceptional customer service to our members, resolving technical issues, and improving our overall helpdesk operations.
Main Responsibilities:- Process Improvement & Automation: Identify opportunities to simplify and automate workflows across departments, design and implement no-code automation solutions, and document process improvements.
- Helpdesk Management: Monitor and respond to all email inquiries, manage the live chat function, handle inbound phone support, and track resolution times.
- IT Administration & Documentation: Manage IT documentation, coordinate with vendors, maintain organized records of IT assets and licenses, and create and update IT policies and procedures documentation.
- Knowledge Management: Develop and maintain comprehensive training materials, create and update the company knowledge base, produce step-by-step manuals, and ensure all documentation remains current.
- Performance Monitoring & Reporting: Track key performance indicators, prepare visual data presentations, identify trends and areas for improvement, recommend data-driven solutions, and develop and maintain dashboards.
Qualifications:
- Bachelor's degree in Customer Service, IT, Business Administration, or related field.
- 3-5 years experience in a customer service role with significant IT components.
- Demonstrated experience with helpdesk or service delivery functions.
- Experience in multi-location business environments preferred.
Requirements:
- Proficient with Hubspot CRM/Service Hub.
- Expert in Microsoft Office/Google Workspace productivity suites.
- Experience with Tango or similar documentation creation tools.
- Familiarity with AI tools for customer service and workflow automation.
- Basic understanding of no-code automation platforms.
- Comfort with analyzing data and creating visual reports.
-
Technical Support Specialist
1 day ago
Kuala Lumpur, Kuala Lumpur, Malaysia Leanis Solutions Sdn Bhd Full timeAt Leanis Solutions Sdn Bhd, we are looking for a skilled Technical Support Specialist to join our team. In this role, you will provide Level-1 support to merchants from various locations, resolving transaction issues and escalating problems to higher-level teams.Job Responsibilities:Provide Information Services: Offer information regarding bank service...
-
Plant Nutrition Technical Support Specialist
4 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia GROUPE ROULLIER Full timeJob DescriptionWe are seeking a highly skilled and experienced technical professional to join our Plant Nutrition team as a Technical Support Specialist. The successful candidate will be responsible for providing expert technical support to our customers and distributors, developing and maintaining relationships with partners, and conducting field trials and...
-
Technical Support Specialist
3 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Hyva Full timeAbout Hyva GroupHyva Group is a leading global provider of innovative transport solutions for the commercial vehicle and environmental service industries. Our commitment to development, production, marketing, and distribution of components used in hydraulic loading and unloading systems on trucks and trailers sets us apart from others.Headquartered in Alphen...
-
Administrative Support Specialist
7 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Persol Apac Business Support Services Sdn Bhd Full timeWe are seeking a highly skilled and experienced Administrative Support Specialist to join our team at Persol Apac Business Support Services Sdn Bhd in the Federal Territory of Kuala Lumpur, Malaysia.Responsibilities:Core Responsibilities:Oversee daily operation support/administration activities to ensure seamless execution of business operations by meeting...
-
IT Support Specialist
3 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Mizuho Bank (Malaysia) Berhad Full timeJob DescriptionMizuho Bank (Malaysia) Berhad is seeking a highly skilled IT Support Specialist to join our team in Kuala Lumpur, Malaysia.This role involves providing technical support for IT systems and hardware, as well as assisting in the development and implementation of IT policies and procedures.The ideal candidate will have excellent communication and...
-
Technical Support Specialist for IBM i
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Businesslist Full timeBecome a part of our talented team as a Technical Support Specialist for IBM i. The successful candidate will be responsible for attending to business queries and requests promptly, following through business requests to proper closure, and ensuring all incidents and problems are proactively managed.The ideal candidate should have a strong background in...
-
Technical Software Specialist
2 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Businesslist Full timeTechnical Software Specialist RoleWe are seeking a Technical Software Specialist to join our team and work on the development of high-quality software systems.Key Requirements:The successful candidate will be responsible for designing and developing software systems, collaborating with cross-functional teams, and mentoring junior team...
-
Technical Support Specialist
7 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Yaoyao Malaysia Info Tech Sdn Bhd Full timeResponsibilitiesThe Customer Support Specialist will be responsible for:Providing exceptional customer service via live chat, email, or phone.Responding to customer inquiries and resolving issues in a timely manner.Collaborating with cross-functional teams to resolve complex customer issues.Developing and maintaining knowledge of products and services to...
-
Technical Specialist
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia JOB EXPERT GROUP Full timeAs a Technical Specialist at JOB EXPERT GROUP, you will play a key role in the deployment of systems, including user requirement scoping, design, coding, testing, and implementation.Main TasksParticipate in the deployment of systems, including user requirement scoping, design, coding, testing, and implementation;Ensure the successful delivery of various...
-
Technical Support Specialist
4 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Xiaomi Technology Full timeJob DescriptionThe ideal candidate will be responsible for providing technical support to national service providers, ensuring product after-sales maintenance ability at the national level. This includes organized product launches, local skills training, and distribution management of maintenance fixtures.Develop and implement effective strategies for...
-
Technical Support Specialist
21 hours ago
Kuala Lumpur, Kuala Lumpur, Malaysia Ørsted Full timeJob DescriptionThe role of a Service Desk Analyst at Ørsted involves providing technical support to users via phone and chat, as well as dispatching tickets and ensuring that calls are recorded and solutions communicated.You will be part of a global team working closely together with different business units across the globe. As a team, we have good...
-
Technical Support Associate
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia DKSH Group Full timeAbout the Role:This exciting opportunity is open to candidates who are passionate about delivering exceptional IT services and working collaboratively with cross-functional teams. As a Junior IT Specialist, you will have the chance to develop your technical skills, gain industry knowledge, and make a meaningful contribution to the success of the...
-
IT Support Specialist
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Tbwa ChiatDay Inc Full timeThe Hyva Group is a global leader in innovative transport solutions. Our company has been committed to developing, producing, marketing, and distributing high-quality components for hydraulic loading and unloading systems since 1979.As a Service Desk Support Specialist at our Regional Hub / Shared Services Centre in Kuala Lumpur, you will play a key role in...
-
Technical Support Specialist
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Xiaomi Full timeJob Description:The After-Sales Maintenance Engineer is responsible for delivering exceptional technical support, diagnostics, and repairs for smartphones and AIoT devices. This role demands a strong foundation in technical skills, meticulous attention to detail, and outstanding customer service while maintaining high service standards.Key...
-
Technical Specialist
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Upscale Sdn Bhd Full timeJoin Our Team as a Technical SpecialistWe are looking for a skilled Technical Specialist to join our software development team. As a Technical Specialist, you will be responsible for designing, coding, and unit testing applications and frameworks using Java/J2EE and relational databases (RDMS).Responsibilities and RequirementsDesign, code and unit test the...
-
IT Support Specialist
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia PT Transcosmos Full timeCompany OverviewPT Transcosmos is a global company with a diverse and talented team. We redefine success, inspire innovation, and create a world of endless possibilities.Job SummaryWe are seeking a highly skilled IT Support Specialist to provide technical assistance and support to multiple clients, managing and prioritizing inquiries from different...
-
Technical System Support Specialist
3 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Hong Leong Bank Full timeKey ResponsibilitiesMaintain optimal system performance, availability, and reliability in credit operations. Troubleshoot and resolve technical issues, collaborating with IT and software vendors as necessary.Job RequirementsBachelor's degree in Computer Science, Information Technology, or a related field.Proven experience in system support or a similar...
-
Technical Setup Specialist
12 hours ago
Kuala Lumpur, Kuala Lumpur, Malaysia Petersime Full timeAbout the RoleWe are seeking a highly skilled Technical Specialist to join our team in Kuala Lumpur, Malaysia.As a Technical Specialist, you will be responsible for determining the technical setup with regard to climate control in the hatchery and turnkey projects of the technical installation.You will work closely with our quotation department to combine...
-
Technical Document Specialist
5 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia AEG Power Solutions Pte Ltd Full timeAbout the RoleThe Technical Document Specialist will be responsible for maintaining and managing design documentation and tests, technical manuals, quality system documents, and other administrative documents.Key Responsibilities:Manage document revisions and updatesDevelop and maintain documentation templatesTranslate necessary documentationEnsure...
-
IT Infrastructure Support Specialist
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Avature Full timeJob SummaryThe IT Infrastructure Support Specialist will provide technical support for the backup operation of client networks. This includes administering backup software, monitoring backup jobs, and troubleshooting issues to ensure successful data recovery.The ideal candidate will have hands-on experience with various backup solutions and architectures, as...