Technical Support Specialist

7 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Hyva Full time

About Hyva Group

Hyva Group is a leading global provider of innovative transport solutions for the commercial vehicle and environmental service industries. Our commitment to development, production, marketing, and distribution of components used in hydraulic loading and unloading systems on trucks and trailers sets us apart from others.

Headquartered in Alphen aan den Rijn, The Netherlands, we operate in more than 110 countries with over 3,500 employees worldwide. Our company encompasses over 30 subsidiaries globally, with an extensive sales and service coverage and 14 production facilities across Brazil, China, Germany, India, and Italy, serving over 20,000 customers.

The Role

We are seeking a highly skilled Service Desk Support Specialist to join our brand-new Regional Hub / Shared Services Centre in Mid Valley City, Kuala Lumpur. As part of our team, you will play a vital role in providing first-level technical support to end-users and ensuring the smooth operation of IT services.

Your key responsibilities will include:

  • Investigating incoming IT-related incident tickets, providing remote support, and resolving incidents.
  • Fulfilling IT-related service requests, such as creating user accounts.
  • Supporting users via call, chat, email, and ticketing tools.
  • Creating and updating knowledge base articles.

In this role, you will collaborate with various stakeholders across the business, including our Global functions teams in the Netherlands and other parts of the world.

About You

To be successful in this role, you will have:

  • 2 – 3 years of relevant IT working experience in Service Desk / Technical Support.
  • Basic IT knowledge in Windows OS, Microsoft Office, Android, iOS, and common software applications.
  • Strong troubleshooting, problem-solving, and analytical skills.
  • Excellent communication and interpersonal skills.
  • Customer service driven, culturally sensitive, patient, and understands the importance of confidentiality and privacy of users.

Nice To Have

ITIL certified – v4 foundation would be an asset.

Language Skills

  • Good written and spoken English & Mandarin Chinese are essential (needs to liaise with Greater China stakeholders).
  • Proficiency in Japanese, Korean, and/or Thai as well as other Asian languages will be an added advantage, however not mandatory.

Qualification / Education

SPM / Diploma / Bachelor's Degree in Information Technology / Computer Science, or a related field (or equivalent work experience).



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