Technical Assistance Specialist

6 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia BID Operations Full time
Job Description

We are seeking a Technical Assistance Specialist to join our team at BID Operations in Kuala Lumpur, Malaysia. As a Technical Assistance Specialist, you will be responsible for providing technical support to our clients.

Main Responsibilities
  • Provide technical assistance to clients via live chat, email, and telephone.
  • Diagnose and resolve technical issues related to our trading platforms and services.
  • Collaborate with internal teams to improve technical documentation and processes.
  • Stay up-to-date with industry trends and developments to ensure expertise.
Requirements
  • Excellent problem-solving skills and ability to troubleshoot complex technical issues.
  • Proficient in using technical tools and software applications.
  • Able to work effectively in a fast-paced environment and prioritize multiple tasks.
  • Demonstrated ability to communicate complex technical information in a clear and concise manner.
What We Offer
  • A dynamic and supportive work environment that encourages growth and development.
  • Opportunities for professional growth and advancement within the company.
  • A competitive salary and benefits package.
  • A fun and inclusive work culture that values diversity and inclusion.


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