Technical Assistance Specialist
6 days ago
We are looking for a skilled Technical Assistance Specialist to join our team at Datadot Software Solutions, a cutting-edge IT consulting firm.
About the Job:
This role requires a high level of technical proficiency, excellent communication skills, and the ability to resolve complex issues in a timely manner.
- The ideal candidate will possess fluency in Mandarin, Cantonese, or Japanese.
- Utilizing CRM systems (such as Salesforce or Zendesk) to log interactions and manage customer information accurately is essential.
- Collaborating with team members and other departments to ensure seamless customer experiences is crucial.
- Maintaining up-to-date knowledge on product offerings, company policies, and client processes is essential.
- Meeting or exceeding individual and team performance metrics, including customer satisfaction (CSAT) and first-call resolution, is critical to success.
Ideal Candidate Profile:
- Able to communicate effectively in Mandarin, Cantonese, or Japanese.
- Proven experience in technical assistance (1-2 years preferred).
- Excellent problem-solving and conflict-resolution skills.
- Proficiency in using CRM platforms and basic computer applications.
- Flexibility to work in a rotational shift environment, including weekends and holidays.
- High school diploma or equivalent (Bachelor's degree is a plus).
Why Work with Us:
Datadot Software Solutions offers a dynamic work environment that fosters growth and development. Our team is committed to delivering exceptional results and pushing the boundaries of innovation.
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