Helpdesk Operations Coordinator
5 days ago
Overview:
Different Technologies Pty Ltd is at the forefront of digitalising the agri-commodities supply chain across the globe. Our company brings together the future of commodities trading and cutting-edge technology to create a data-enriched ecosystem.
As a Helpdesk Operations professional, you will play a vital role in ensuring seamless technical support across the organization. You will handle complex incidents, provide support to customers and collaborate effectively with other departments.
Responsibilities:
- Handle daily usage of Helpdesk ticketing system, ensuring efficient ticket routing, prioritization and resolution.
- Provide customer assistance through various channels – email, webform and webchat, ensuring effective issue resolution.
- Analyse trends, identify root causes of recurring issues and work with internal teams to develop proactive solutions.
- Establish, maintain and review key performance indicators (KPIs) to measure team performance, service quality and customer satisfaction.
- Stay up-to-date on emerging technologies and industry best practices in IT support, implementing innovative solutions to improve service delivery.
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