IT Service Desk Analyst

7 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Different Technologies Pty Ltd. Full time

About Us:

We are Different Technologies Pty Ltd, a company that uses technology to enable data transparency and strengthen trust. Our mission is to create a data-enriched and technology-powered ecosystem that enables deeper analysis and targeted interventions.

The Helpdesk Operations role is a critical part of our team, responsible for ensuring smooth operations of technical helpdesk services, handling complex incidents and providing support to our customers.

Key Skills and Qualifications:

  • About 2-4 years of relevant experience. Those with more years of experience will be considered for Senior Executive role.
  • Excellent analytical and problem-solving skills, with a focus on root cause analysis and proactive solutions.
  • Exceptional communication and interpersonal skills, with the ability to effectively communicate with both technical and non-technical audiences in English.
  • Proficiency in MS Office Suite, and familiarity with Zendesk ticketing system are preferred but not required.


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