IT Service Desk Analyst
7 days ago
About Us:
We are Different Technologies Pty Ltd, a company that uses technology to enable data transparency and strengthen trust. Our mission is to create a data-enriched and technology-powered ecosystem that enables deeper analysis and targeted interventions.
The Helpdesk Operations role is a critical part of our team, responsible for ensuring smooth operations of technical helpdesk services, handling complex incidents and providing support to our customers.
Key Skills and Qualifications:
- About 2-4 years of relevant experience. Those with more years of experience will be considered for Senior Executive role.
- Excellent analytical and problem-solving skills, with a focus on root cause analysis and proactive solutions.
- Exceptional communication and interpersonal skills, with the ability to effectively communicate with both technical and non-technical audiences in English.
- Proficiency in MS Office Suite, and familiarity with Zendesk ticketing system are preferred but not required.
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