L1.5 - Technical Help Desk Support

**Position Overview**: The L1.5 Technical Helpdesk Support Specialist at IEIT will provide advanced technical support for server and storage systems to on-site engineers. This role requires diagnosing complex technical issues, offering expert solutions, and ensuring that support services align with the standards outlined in IEIT's Service Level Agreements...

Position**:* **L1.5 Technical Help Desk Support* Location**: Plaza Sentral 5, KL Sentral 50470, Kuala Lumpur** Basic Salary**:* **RM 4,500 - RM 4,800* **Benefits**: - **Reward & Recognition up to RM 300 (based on performance)** Working Days**:5 days work, 2 days off (rotational)** Working Hours**:24-hour rotational shift (9 hours per shift)** **JOB...

**JOB REQUIREMENTS**: - At least **2 years of experience in computer hardware/software server troubleshooting fields.**: - Minimum **Degree in information technology, computer science or relevant fields.**: - Ability to resolve server-related operational, configuration, and installation issues. - Proficiency in using Microsoft Office software. - Excellent...

**Position Overview**: The L1.5 Technical Helpdesk Support Specialist at IEIT will provide advanced technical support for **server **and **storage systems** to on-site engineers. This role requires diagnosing complex technical issues, offering expert solutions, and ensuring that support services align with the standards outlined in IEIT's Service Level...

**Position: Help Desk Support** **Location: Malaysia** **Contract: 6+ Months Extendable** - L1 IT helpdesk support users based in Malaysia. - Resources should be fluent in Chinese language. - 24X7 Support window. - Should know some technical support, would be good. - Should have knowledge of ticketing in customer support. **Job Type**:...

**Requirement**: - A bachelor’s degree in a related field. - Must have at least 2 to 3 years of experience and proven working experience in providing Help Desk support. - Working knowledge of help desk software, databases, and remote control - Strong client-facing and communication skills - Advanced troubleshooting and multi-tasking skills - Customer...

Responsibilities - Provide 1st level hardware and software troubleshooting assistance over the phone or remotely - Log service tickets into the SITI’s Call Management System. If not resolved, escalate service ticket to appropriate support groups. Required skills & Experience - Excellent command of the English Language both written and verbal (Other...

Overview: STATEMENT: The GBS Account and Client Management Help Desk Agent, as part of the Thrive China hiring plan, will manage a customer-focused Help Desk offering top-quality front-line support to employees, external and internal customers related to GBS Finance and Human Resources functions. This transition is in line with the recent decision to move...

**How you’ll make a difference ** As an IT & Facilities Help Desk Analyst with TechnologyOne you will manage, support and service requests to provide a world-class, dynamic and future focused environment for our people in each office. **What you’ll be doing ** - Providing IT and Facilities support, services and operating cycles; ensuring each...

**Responsibilities**: - Resolve help desk issues including troubleshooting hardware and software issues. - Develop and documents checklists as knowledge for stake holders reference. - Recommend procedures and controls for problem prevention. - Support multiple platforms including desktops, laptops, mobile devices and Audio Video equipment. - Provide L1 & L2...

Troubleshoot the issues as much as possible. Escalate it to internal engineers (second tier) or partner vender if the issue is complicated, difficult to solve. Issues are IT solutions specializing in Network / Server / PC. - Go on-site to customers to troubleshoot problems. - Manage trouble ticket and keep track the progress. Update all stakeholders...

**Responsibilities For L2 Technical Support**: - Finding cause of issues assigned using logs, knowledge base, other support sources (cover front and backend). - Working on the life-cycle of help desk incidents. - Resolving the issue based on support documents/knowledge base especially if it falls in to system configurations, restarts etc. - Assigning the...

Analyst - Onsite Technical Support **Company**: MMC Corporate **Description**: **Analyst - Onsite Technical Support** **What can you expect?** - Be a part of a global operation team - Elevate your IT processing knowledge - Interact diverse colleagues and stakeholders from various line of business within MMC **What is in it for you?** - Participate in...

**Analyst - Onsite Technical Support** **What can you expect?** - Be a part of a global operation team - Elevate your IT processing knowledge - Interact diverse colleagues and stakeholders from various line of business within MMC **What is in it for you?** - Participate in regional projects - Career Development and Training Opportunities **We will count...

**Responsibilities**: - Provide first-level technical support and troubleshooting assistance for users - encountering issues with the system. - Diagnose and resolve basic technical problems with the system, including login - issues, navigation problems, and basic functionality inquiries. - Document all support interactions and reported issues accurately and...

We are hiring for IT Support/ Service Desk Analyst - Mandarin for one of our clients in Malaysia. Please find the details below: Service Desk Analyst (Mandarin Speaker) Budget: Max 4300 Years of experience: 2-3 years in Desktop Support Permanent **Work Mode**:Hybrid 3 different rotational shifts Allowance: Shift & Language allowance (max 400) JD: -...

**Role**:Manager-Technical **Timings**:Flexible (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Sales - Vietnamese Customer Service English Technical SalesQualifications: - Completed an education in the technical field (B Degree) - Minimum 1 year of...

_This person will need to know how to set up the customer service centre as he/she will need to set up in another region in the near future. _ - ITIL and ITSM tools is a must!_ - Working mode: Onsite_ **Roles and Responsibilities**: - **Leadership and Management**: Lead, mentor, and manage the service desk team, fostering a positive and productive work...

JOB PURPOSE/ROLE/SUMMARY - Respond to requests for technical assistance in person via phone, electronically - Research questions using available information resourcesFollow standard Helpdesk procedures - Advise user on appropriate action - Log all help desk interactions - Prepare activity reports KEY RESPONSIBILITIES - Administer help desk software -...

Work as an APAC IT Support Team member to collaboratively resolve technical issues. - Serve as the first point of contact with first level of troubleshooting for users seeking technical assistance for Global region. - Determine the best solution based on the issue and details provided by users. - Keep well documented and updated case notes on all tickets on...