Service Desk Analyst

6 months ago


Kuala Lumpur, Malaysia Allianz malaysia Full time

JOB PURPOSE/ROLE/SUMMARY
- Respond to requests for technical assistance in person via phone, electronically
- Research questions using available information resourcesFollow standard Helpdesk procedures
- Advise user on appropriate action
- Log all help desk interactions
- Prepare activity reports

KEY RESPONSIBILITIES
- Administer help desk software
- Respond and resolve IT Helpdesk cases within SLA commitment
- Redirect problems to appropriate resource
- Identify and escalate situations requiring urgent attention
- Track and route problems and requests and document resolutions
- Stay current with system information, changes and update
- Any other duties as and when deemed necessary
- Responsible for system audit and assess their outcomes by contacting system audits report review of technologies implemented

KEY REQUIREMENTS/SKILLS/EXPERIENCE
- Diploma/Bachelor in any IT field with relevant working experience
- Experience/exposure to insurance industry would be an added advantage

Pay: RM3,000.00 - RM4,000.00 per month



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