Ict Associate Service Desk Analyst

**Requisition ID**:54538 **Position Type**: FT Fixed Term **Workplace Arrangement**: #LI-Onsite **About Kerry**: - Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of...

Job Title: IT Service Desk Analyst **Job Type**: 12 Months, Extendable Job Location: Kuala Lumpur **Job Description**: Responsible for the execution and delivery of IT Helpdesk services, project delivery and end user service excellence. Ensure reported cases are properly closed and meet the SLA between IT and business. Attend tickets on ID/Access...

Support the running of the regional BPO service performance & governance framework. Support the development and governance of continuous improvement initiatives in the Region Job Title: Service Desk Analyst **Job Description**: - About Dentsu - Led by Dentsu Group Inc. (Tokyo: 4324; ISIN: JP3551520004), a pure holding company established on January 1,...

**RESPONSIBILITIES** - Work arrangement will be onsite and offsite. **QUALIFICATION & EXPERIENCE** - Bachelor's Degree in Computer Science, Information Technology or related field. - 0-5 years working experience in ICT Technical Support, specifically in Service Desk / Contact Centre. - Proficient in both English and Bahasa Melayu in spoken &...

Service Desk Analyst-Mandarin Speaker Service Desk Analysts are information technology (IT) professionals who provide technical support to users. They respond to incoming requests for IT support and resolve network, hardware and software issues with computers. They also perform technical maintenance and software installations and updates. **Work...

**Our Company** Getronics is an ICT Services group consisting of the Getronics and Connectis brands. With an extensive history that extends over 130 years, the Getronics family has 4000+ employees in 22 countries across Europe, Asia Pacific, Latin America, and has a complete portfolio of integrated ICT services for the large enterprise and public sector...

Service Desk Analysts are information technology (IT) professionals who provide technical support to users. They respond to incoming requests for IT support and resolve network, hardware and software issues with computers. They also perform technical maintenance and software installations and updates. **Work Location**: Midvalley KL **Shift timings**: Any...

Job Description - Responsibilities: Escalate issues when necessary and work closely with other functional teams in IT Operations, ICT and/or vendors to troubleshoot and resolve issues as per Service Level Agreements. Able to work on 24/7 shift rotation. Other duties as assigned by the Service Desk Manager. Learn fundamental operations of commonly used...

Job Description**Responsibilities**: Escalate issues when necessary and work closely with other functional teams in IT Operations, ICT and/or vendors to troubleshoot and resolve issues as per Service Level Agreements. Able to work on 24/7 shift rotation. Other duties as assigned by the Service Desk Manager. Learn fundamental operations of commonly used...

**Job Title**: Service Desk Analyst (English + Mandarin) **Location**:Kuala Lumpur, Malaysia **Experience**:3 to 8 Yrs **Desired Competencies (Technical/Behavioral Competency)** **Must-Have** - Strong English & Mandarin Communication and inter-personal skills. - Should have good experience in troubleshooting hardware issues for both desktops and laptops. -...

As a Senior Service Desk Team Analyst, you will support the operational execution of the Global Service Desk to ensure dentsu provides exceptional Customer Service. Working with market-leading ITSM Service Management tools, you will be part of the Global Service Desk that supports dentsu offices across APAC. Supporting the latest technologies within a...

**The Position**: This role provides the second-level contact and conveys resolutions or facilitates resolutions to end-user and customer issues, and properly escalates unresolved queries to the next level of support where necessary. The Service Desk Analyst will be cross-trained on all aspects of delivery on technology solutions. **Responsibilities**: -...

Support the running of the regional BPO service performance & governance framework. Support the development and governance of continuous improvement initiatives in the Region. As a Service Desk Team Analyst in our Kuala Lumpa office you will support the operational execution of the Global Service Desk to ensure DAN provides exceptional Customer Service....

**Service Desk Analyst** **Qualification** - At least Diploma in Computer Science/Information Technology or equivalent. - Required skill(s): Microsoft Window OS, Basic Networking, PC Wireless Connectivity, Lotus Notes, Window XP, and Remote Access troubleshooting knowledge. - Knowledge of Lotus Notes mail, MS Outlook - At Least 1 year of experience in a...

We are hiring for IT Support/ Service Desk Analyst - Mandarin for one of our clients in Malaysia. Please find the details below: Service Desk Analyst (Mandarin Speaker) Budget: Max 4300 Years of experience: 2-3 years in Desktop Support Permanent **Work Mode**:Hybrid 3 different rotational shifts Allowance: Shift & Language allowance (max 400) JD: -...

Position: Service Desk Analyst Location: Kuala Lumpur Malaysia Duration: 12 Months Extendablle contarct Experience : 1+ Years in service desk Job Purpose 2. To provide 1st level support and troubleshooting. 3. To log problems onto HPSM. 4. To ensure continuous improvement to the job function 5. To submit daily, weekly and monthly helpdesk report to team...

As a Life actuarial analyst in ICT, you will work as part of a team on projects focused mainly on life insurance & health. You will be involved in a variety of projects including IFRS 17, statutory valuation, data science/analytics, market research, Embedded Value, capital management, merger and acquisitions etc for our clients across South East Asia. Many...

Service Desk Analyst Duration : 6 Months extandable contract (will convert to permanent after one year or before as per performance) Duration : Direct Contract with Client, Salary+ Client benefits Providing technical first level support for multiple projects. - Receiving end user calls - Provide first level resolutions for EUC and Business Applications -...

'¢ Overall management of Service Desk performance to ensure service levels and customer satisfaction are achieved or exceeded. '¢ Responsible for timely resolution of incidents and requests submitted to Service Desk. '¢ Generate periodic reports and performance dashboards to be presented to ICS team in order to improve quality of service. '¢ Ensure that...

We are urgently looking for **Mandarin Speaking Service Desk Analyst** **Role**: IT service desk analyst **Role Type**: 12-month contract( Renewable) **Job Location**: Mid Valley, Kuala Lumpur, Malaysia **Job Summary**: Provide Level 1 IT support to End-User, covering across Applications, Laptops & Desktops, User Account Management and other areas...