Looking for Service Desk Analyst

2 weeks ago


Kuala Lumpur, Malaysia Avensys Consulting Full time

We have immediate permanent opening with our Client for Service Desk Analyst (Japanese Speaking) - KL, Malaysia Location

Kindly find the detail JD below and send us your updated and detail resume to process.

**Full Name**:
**Contact No**:
**E-mail**:
**Current Company**:
**Total exp**:
**Relevant years of experience as**

**List of certifications(if any)**:
**List of skills/technologies worked on (as per JD)**:
**Current Salary**:
**Expected Salary**:
**Notice /Joining Time**:
**Nationality**:
**Current location**:
**Reason for looking new job**:
**Any offers in hand? Yes| NO**:
**Position Title : Service Desk Agent**

**Location : KL, Malaysia**

**Mode of hire : Permanent.**

**Job Description**:

- To provide a single point of contact for users.
- Deals with management of both routine and non-routine incidents and requests.
- Provision of first line support for incidents.
- Takes ownership for listening to and understanding basic customer problems
- Asking relevant questions to resolve typically known problems within required timescales.
- Knows when problems are ‘beyond them’ and escalates so they can be resolved
- Requirements
- Available for Fresh graduate, work as IT helpdesk experience is an added advantage
- Skills : Customer service skills, IT trouble shooting skills
- Language : Fluent in English & Japanese

**Job Types**: Full-time, Permanent

**Salary**: RM4,000.00 - RM6,000.00 per month

Schedule:

- Day shift
Work Remotely:

- No



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