Service Desk Specialist for First-Level Incident Resolution

We are seeking a proactive and experienced IT Service Desk Team Manager to lead and manage our IT Service Desk team. The ideal candidate will be responsible for ensuring high-quality service delivery, efficient incident and request management, and continuous improvement of service desk operations. This role demands strong leadership, customer service...

Job DescriptionWe are seeking a highly skilled Technical Support Specialist to join our team. As a Service Desk Agent, you will be responsible for providing first- and second-level technical support to users.Key Responsibilities:Dispatching tickets and providing phone and chat support for IT infrastructure and applications in English.Solving first and second...

Role OverviewWe are looking for a highly motivated Service Desk Agent to join our team. As a Global Help Desk Specialist for Enterprise Clients, you will provide 1st and 2nd level technical support to users across the globe.Key Responsibilities:Providing phone and chat support for IT infrastructure and applications in English.Solving first and second level...

About UsEzypay Pty is a leading company that provides reliable payment solutions. We are seeking an Incident Management Specialist to join our team and help us maintain the highest level of service quality.About the Role:To ensure seamless incident management, we need someone who can promptly detect and identify issues, triage them accordingly, and escalate...

We are seeking a skilled IT professional to join our Service Desk team as a Service Desk Support Specialist. In this role, you will provide first-level technical support to end-users, troubleshoot hardware and software issues, and manage service requests.You will have the opportunity to work in a collaborative environment, collaborating with various...

Key Performance Indicators (KPIs)Your success will be measured by your ability to:Resolve 75% of all incidents and service requests on the first contact.Meet or exceed service level agreements (SLAs) for response and resolution times.Provide high-quality support, resulting in increased customer satisfaction.Identify opportunities for process improvements and...

Hyva Group is a dynamic and international organization that values innovation and sustainability. We are committed to developing, producing, marketing, and distributing high-quality components used in hydraulic loading and unloading systems on trucks and trailers. With over 30 subsidiaries worldwide, we operate in more than 110 countries, employing over...

As a Help Desk Team Lead, you will be responsible for ensuring the team is trained on the latest tools, technologies, and support procedures. You will oversee the development and maintenance of a comprehensive knowledge base for first-time issue resolution.You will also apply specialist skills and knowledge relating to a particular discipline, profession, or...

Main Purpose Of The JobAs a Dispute Resolution Specialist at AEON Credit Service (M) Berhad, you will be responsible for resolving customer disputes in a timely and professional manner. This involves handling Ombudsman Financial Service (OFS) cases due to appeal by customers and ensuring timely reporting to BNM & cards brands.Key Responsibilities:Ensure...

At Getronics, we are seeking a highly skilled Technical Service Desk Manager Lead to join our team. This role demands strong leadership, customer service orientation, and technical knowledge to maintain operational excellence and align with ITIL best practices.The ideal candidate will be responsible for ensuring high-quality service delivery, efficient...

At Ørsted, we are seeking a highly skilled IT Support Professional to join our Global Service Desk Operations team. As an IT Support Professional, you will play a crucial role in providing top-notch technical support to users across the globe.Key Responsibilities:Dispatching tickets and providing phone and chat support for IT Infrastructure and applications...

We are Lenovo, a global technology powerhouse committed to delivering Smarter Technology for All. Our Incident, Problem and Change (IPC) management processes play a crucial role in ensuring seamless service delivery.Key ResponsibilitiesIncident Management: Oversee the effective day-to-day management of incidents, promoting best practices and aligning with...

About the RoleThis is an exciting opportunity to join Lenovo's IT Service Management team as an Incident, Problem and Change Specialist. As an IPC Specialist, you will be responsible for the effective management of the Incident, Problem and Change (IPC) management processes across the organization.You will work closely with cross-functional teams to ensure...

We are seeking a skilled Incident Management Analyst to join our Infrastructure team, dedicated to ensuring seamless business operations and efficient incident resolution. This role is ideal for individuals passionate about developing their skills in incident management, contributing to incident resolution, and supporting a reliable...

Key ResponsibilitiesThe successful candidate will be accountable for managing incident (including Major incidents), problem and change management practices. They will be responsible for ensuring that communications, triage, functional escalation, and service resolution are all managed with appropriate urgency, care, and professionalism.This role will also be...

This is an excellent opportunity for an IT professional to take on a leadership role and make a significant impact on our IT Service Desk team's performance. As the IT Service Desk Team Manager, you will be responsible for leading a team of technical experts in providing exceptional service to our customers.The ideal candidate will have a proven track record...

The Service Desk Operations Director will be responsible for driving process improvements to enhance efficiency and effectiveness of the service desk. They will collaborate with Problem, Change, and Incident Management teams to ensure seamless ITSM integration.The successful candidate will also build and maintain strong relationships with internal...

We are seeking a highly motivated Service Reliability Specialist to join our Infrastructure team, dedicated to ensuring business continuity and operational efficiency.Key ResponsibilitiesIncident Management: Record, categorize, prioritize, and track incidents to ensure timely resolution.Post-Incident Reviews: Participate in post-incident reviews, assisting...

As a Service Delivery Manager at LPSTech, you will be responsible for leading the Incident, Problem and Change (IPC) management processes across multiple projects. Your primary goal is to ensure seamless service delivery while promoting best practice in IPC management.You will work closely with cross-functional teams to drive business outcomes, improve...

Key ResponsibilitiesThe Senior Specialist, SAP SD will provide first-level global SAP SD support, prepare functional specifications, and track incident and service requests in meeting service level obligations.They will also escalate critical issues or problems to second-level support for prompt technical resolution and development on SAP SD.