Service Desk Analyst

5 months ago


Kuala Lumpur, Malaysia Abhidi Solution Private Limited Full time

**Job Title: Service Desk Analyst: Arabic Speaker**

**Work Location
- KL, Malaysia**
- Provide VIP support.
- Route problems to internal 2nd and 3rd level IT support staff.
- Coordinate and manage relationships with vendors and support staff that provide hardware /software / network problem resolution.
- Administer and provide User account provisioning.
- Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumventions.
- Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs
- Perform user account management activities
- Escalate complex problem to appropriate support specialists
- Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications)
- Troubleshoot client software and basic network connectivity problems
- Identify, evaluate and prioritize customer problems and complaints
- May train users and operators on a limited basis and/or may write training procedures
- Participate in on-going training and departmental development
- Routine maintenance updates with other IT staff and business units
- Provide all required documentation including standards, configurations and diagrams
- Provide knowledge transfer of EUC operations

Technical Requirements
- Phone support experience necessary.
- Technical helpdesk or technical call center experience is necessary.
- Disciplined, systematic problem solving skills required.
- Hands-on work experience with the following:

- Windows Operating systems
- Clients: Windows7, Windows Vista, Windows XP, Windows 2000
- Servers: Windows 2000, Windows 2003, Windows 2008,
- Knowledge of Active Directory, Exchange 2003/2007
- ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center
- User account creation for Active Directory, Exchange Mailboxes, Distribution lists

Pay: From RM10,000.00 per month

Schedule:

- Rotational shift

**Experience**:

- IT Support: 1 year (preferred)

**Language**:

- Arabic (required)



  • Kuala Lumpur, Malaysia Kamlax Global Technologies SDN BHD Full time

    Job Title: IT Service Desk Analyst **Job Type**: 12 Months, Extendable Job Location: Kuala Lumpur **Job Description**: Responsible for the execution and delivery of IT Helpdesk services, project delivery and end user service excellence. Ensure reported cases are properly closed and meet the SLA between IT and business. Attend tickets on ID/Access...

  • Service Desk Analyst

    6 months ago


    Kuala Lumpur, Malaysia Dentsu Aegis Network Full time

    Support the running of the regional BPO service performance & governance framework. Support the development and governance of continuous improvement initiatives in the Region Job Title: Service Desk Analyst **Job Description**: - About Dentsu - Led by Dentsu Group Inc. (Tokyo: 4324; ISIN: JP3551520004), a pure holding company established on January 1,...

  • Service Desk Analyst

    5 months ago


    Kuala Lumpur, Malaysia Datacom Full time

    Our Purpose Here at Datacom, we connect people and technology to solve challenges, create opportunities and discover new possibilities for our communities. The Nitty Gritty Role Overview and Objectives The Service Desk Analyst is responsible for ensuring all Incidents or Request are updated in a timely manner The core objectives and responsibilities of the...

  • Service Desk Analyst

    6 months ago


    Kuala Lumpur, Malaysia POWER IT SERVICES Full time

    **Job Title**: Service Desk Analyst (English + Mandarin) **Location**:Kuala Lumpur, Malaysia **Experience**:3 to 8 Yrs **Desired Competencies (Technical/Behavioral Competency)** **Must-Have** - Strong English & Mandarin Communication and inter-personal skills. - Should have good experience in troubleshooting hardware issues for both desktops and laptops. -...

  • Service Desk Analyst

    5 months ago


    Kuala Lumpur, Malaysia Dentsu Holdings Malaysia Sdn Bhd Full time

    As a Senior Service Desk Team Analyst, you will support the operational execution of the Global Service Desk to ensure dentsu provides exceptional Customer Service. Working with market-leading ITSM Service Management tools, you will be part of the Global Service Desk that supports dentsu offices across APAC. Supporting the latest technologies within a...

  • Service Desk Analyst

    5 months ago


    Kuala Lumpur, Malaysia Verinon Full time

    **Service Desk Analyst** **Qualification** - At least Diploma in Computer Science/Information Technology or equivalent. - Required skill(s): Microsoft Window OS, Basic Networking, PC Wireless Connectivity, Lotus Notes, Window XP, and Remote Access troubleshooting knowledge. - Knowledge of Lotus Notes mail, MS Outlook - At Least 1 year of experience in a...


  • Kuala Lumpur, Malaysia Kerry Full time

    **Requisition ID** 50353 **Position Type** FT Permanent **Recruiter **#LI-CST1 **Posting Type** LI **About Kerry**: - Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of...

  • Service Desk Analyst

    5 months ago


    Kuala Lumpur, Malaysia Dentsu Holdings Malaysia Sdn Bhd Full time

    Support the running of the regional BPO service performance & governance framework. Support the development and governance of continuous improvement initiatives in the Region. As a Service Desk Team Analyst in our Kuala Lumpa office you will support the operational execution of the Global Service Desk to ensure DAN provides exceptional Customer Service....


  • Kuala Lumpur, Malaysia Emantisit Full time

    We are hiring for IT Support/ Service Desk Analyst - Mandarin for one of our clients in Malaysia. Please find the details below: Service Desk Analyst (Mandarin Speaker) Budget: Max 4300 Years of experience: 2-3 years in Desktop Support Permanent **Work Mode**:Hybrid 3 different rotational shifts Allowance: Shift & Language allowance (max 400) JD: -...

  • Service Desk Analyst

    6 months ago


    Kuala Lumpur, Malaysia Serve Staffing Solutions INC Full time

    **Role: Service Desk Analyst** **Location: Kuala Lumpur, MY** **Exp: 3 - 6 years** **Expectations from the Role** - Should possess good communication skills. - Should have knowledge on basic desktop issues, printer installations, AD, Exchange, Office365, Hardware issues, Wireless issues. **Desired Competencies (Technical/Behavioral...


  • Kuala Lumpur, Malaysia Kerry Full time

    **Requisition ID**:54538 **Position Type**: FT Fixed Term **Workplace Arrangement**: #LI-Onsite **About Kerry**: - Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of...

  • Service Desk Analyst

    6 months ago


    Kuala Lumpur, Malaysia amIT Global Solutions Sdn Bhd Full time

    Service Desk Analyst Duration : 6 Months extandable contract (will convert to permanent after one year or before as per performance) Duration : Direct Contract with Client, Salary+ Client benefits Providing technical first level support for multiple projects. - Receiving end user calls - Provide first level resolutions for EUC and Business Applications -...


  • Kuala Lumpur, Malaysia Optimum Infosolutions (M) Sdn Bhd Full time

    We are urgently looking for **Mandarin Speaking Service Desk Analyst** **Role**: IT service desk analyst **Role Type**: 12-month contract( Renewable) **Job Location**: Mid Valley, Kuala Lumpur, Malaysia **Job Summary**: Provide Level 1 IT support to End-User, covering across Applications, Laptops & Desktops, User Account Management and other areas...

  • Service Desk Analyst

    5 months ago


    Kuala Lumpur, Malaysia Wipro Limited Full time

    Kuala Lumpur, Malaysia - Tech Hiring - 3065082 **Job Description**: **Service Desk Support L1** Key skills required for the job are: SD - Service Desk Support-L1, (mandatory) - As an Engineer, you are responsible for providing support for troubleshooting requirements in the Engineering, Infrastructure service or Product/Package Implementation space. -...

  • Service Desk Analyst

    6 months ago


    Kuala Lumpur, Malaysia Purple Drive Technologies Full time

    **Job Title**: Service Desk Analyst (English + Mandarin) **Location**:Kuala Lumpur, Malaysia **Expectations from the Role** - Should possess good communication skills. - Should have knowledge on basic desktop issues, printer installations, AD, Exchange, Office365, Hardware issues, Wireless issues. **Must-Have** - Strong English & Mandarin Communication...

  • Service Desk Analyst

    3 months ago


    Kuala Lumpur, Malaysia International Medical University - IMU Full time

    **Responsibilities**: - Managing, prioritizing, and documenting incoming requests from staff and students and service desk, plan to extend the helpdesk system with contextual integrations when are required. - Provides technical support for both software and hardware within agreed Service Level Agreements (SLA) and streamlines service desk management...

  • Service Desk Analyst

    6 months ago


    Kuala Lumpur, Malaysia Tata Consultancy Services Full time

    **About TCS**: A purpose-led organization that is building a meaningful future through innovation, technology, and collective knowledge. We-re #BuildingOnBelief. **Please find the job description below.** **Job Title**: Service Desk Analyst (English + Mandarin) **Location**: Kuala Lumpur, Malaysia **Expectations from the Role** - Should possess good...

  • Service Desk Team Lead

    5 months ago


    Kuala Lumpur, Malaysia NEXTDC Full time

    **Company Description** At NEXTDC we have been building the heart of Australia’s high-tech future. We design, build and operate world class, next generation data centres, using cutting edge, environmentally efficient infrastructure to service the broad requirements of local and international companies. We are establishing a new data centre in KL, meeting...


  • Kuala Lumpur, Malaysia Ssquad Global Full time

    Day to day as an executive and tier 1 support Providing desk side support including white glove service to executive team and on site level 1 support to users - Imaging and re-imaging laptops and desktops setting it up with required configurations for new and existing users. - Diagnosing, troubleshooting and solving hardware (PCs, Printers), software and...

  • Service Desk Analyst

    6 months ago


    Kuala Lumpur, Malaysia Tata Consultancy Services Full time

    **About TCS**: A purpose-led organization that is building a meaningful future through innovation, technology, and collective knowledge. We-re #BuildingOnBelief. **Please find the job description below.** **Job Title**:Service Desk Analyst (English + Japanese) **Location**: Kuala Lumpur, Malaysia **Expectations from the Role** - Should possess good...