F&b Hospitality Executive
6 months ago
**Job Summary**:
We are seeking a highly motivated and experienced Hospitality Executive to oversee the overall operations of our upscale non-halal Chinese buffet establishment for a multinational corporation. This role will be responsible for managing the daily front-of-house operations, ensuring exceptional guest experiences, and providing personalized service to VIP guests, including serving VIP dining experiences.
**Responsibilities**:
Operations Supervision:
- Oversee the day-to-day front-of-house operations, ensuring smooth functioning and adherence to quality standards.
- Monitor service levels, guest satisfaction, and operational efficiency, making necessary adjustments as required.
Guest Service and VIP Dining:
- Provide exceptional personalized service to VIP guests, ensuring their needs and preferences are met.
- Handle the VIP reservations and liaise with the Executive Chef on the menu selection according to the guests’ preferences
- Ensure the VIP room cleanliness, tidiness and readiness at all time
- Responsible for the inventory of the VIP Chinawares, cutleries and linens
Staff Training and Leadership:
- Provide on-the job train, mentoring and supervision to the service staff, promoting a culture of excellence and guest-centric service.
- Conduct regular training and retraining sessions on service standards, fine dining protocols, and VIP guest handling.
Relationship Management:
- Develop and maintain strong relationships with VIP guests, understanding their preferences and anticipating their needs.
- Act as a point of contact for VIP guests, addressing their inquiries, requests, and concerns promptly and effectively.
Reporting:
- Provide daily and monthly reports accurately and on timely manner
**Qualifications and Requirements**:
- Diploma or Bachelor's degree in Hospitality Management or related field (preferred).
- Proficient in written and spoken Chinese language
- Prior experience in a similar role is preferred
- Ability to work in a fast-paced environment, multitask, and prioritize effectively.
**Working hours**:
- Monday to Friday (9 hours inclusive 1 hour break)
- Saturday & Sunday (Overtime pay is provided if working required)
Supplemental pay types:
- High salary, monthly performance incentive, tips and year end performance bonus
Eligibility
- This vacancy is for Malaysian and Malaysian PR
**Salary**: From RM3,500.00 per month
**Benefits**:
- Professional development
Schedule:
- Day shift
- Early shift
Ability to commute/relocate:
- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)
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