Operations Manager

2 weeks ago


Kuala Lumpur, Malaysia PoPs Eatery Sdn bhd Full time

**Key Responsibilities**:

- Operational Leadership: Oversee and manage the daily operations of multiple restaurant locations, ensuring consistency and excellence in service, quality, and customer experience.
- Team Management: Lead, mentor, and develop restaurant managers and staff to achieve operational goals and foster a positive working environment.
- Performance Monitoring: Analyze and monitor key performance indicators (KPIs) such as sales, costs, labor, and customer satisfaction. Implement strategies to improve performance and profitability.
- Quality Control: Ensure all restaurants adhere to company standards for food safety, hygiene, and quality. Conduct regular audits and inspections.
- Financial Management: Work closely with the finance team to manage budgets, control costs, and maximize revenue. Develop and implement cost-saving initiatives without compromising quality.
- Supply Chain Management: Oversee procurement and inventory management to ensure efficient supply chain operations and minimize waste.
- Compliance: Ensure all locations comply with local regulations, including health and safety and licensing requirements.
- Customer Experience: Champion exceptional customer service standards and address any customer complaints or issues promptly and effectively.
- Strategic Planning: Contribute to the development and execution of long-term strategies for business growth and expansion.

**Qualifications**:

- Diploma/Degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 5 years of experience in an operations management role within the F&B industry, preferably with multi-unit responsibility.
- Strong leadership and team management skills, with a focus on developing high-performing teams.
- Wise experience in budgeting, P&L management, and cost control.
- In-depth knowledge of food safety regulations, health and safety standards, and F&B industry best practices.
- Exceptional problem-solving abilities, with a proactive and hands-on approach.
- Outstanding communication and interpersonal skills.
- Ability to work under pressure and manage multiple priorities in a fast-paced environment.
- Willingness to travel between restaurant locations as needed. (KL, Mutiara Damansara, Bukit Jelutong)

**Job Types**: Full-time, Permanent

Pay: RM3,700.00 - RM4,200.00 per month

Application Deadline: 10/01/2024



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