Customer Onboarding Manager
5 months ago
We are seeking an experienced Customer Onboarding Manager responsible for coordinating and managing the
onboarding process for new customers, ensuring their smooth and swift integration with our products or services. This
role involves close collaboration with sales, customer support, and other relevant teams to deliver an outstanding
customer experience.
**Responsibilities**:
- Develop and execute a comprehensive customer onboarding plan, ensuring a smooth transition and quick ramp-up for new customers.
- Collaborate closely with the sales team to ensure a seamless handover from the sales process to the customer onboarding phase.
- Coordinate communication with the customer support and operation team, ensuring new customers understand best practices and the value of our products or services.
- Lead a 24/7 globally multilingual support team to manage documentation and relevant information for new customers, ensuring accurate records and timely updates.
- Provide personalized training and support for new customers to ensure they can maximize the use of our products or services.
- Manage documentation and relevant information for new customers, ensuring accurate records and timely updates.
- Collaborate with cross-functional teams to identify and address issues that may impact customer onboarding.
**Requirements**:
- Bachelor’s degree in marketing, Business Management, or a related field.
- Minimum of 4 years of experience in customer onboarding, customer success.
- Excellent communication and coordination skills, with the ability to effectively communicate with clients of diverse backgrounds and levels.
- In-depth understanding of the company's products or services to effectively train and support customers.
- Strong problem-solving and teamwork abilities, able to work in a fast-paced environment.
- Familiarity with the use of CRM tools for effective customer information management.
Desired Skills:
- Experienced in fintech related field.
- Strong organizational and project management abilities.
- Excellent problem-solving and decision-making skills.
- Sensitivity to industry trends and best practices.
**Benefits**
- Opportunities for enriching career growth, including exposure to regional contexts.
- Ongoing team-building initiatives
- Celebrations for festive occasions and monthly birthdays
- Complimentary snacks and beverages available in the office pantry
- Healthcare coverage (medical, dental, optical), gym benefits, and diverse leave options
- Flexibility in smart casual dress code
- Young, vibrant, and open work culture
-
Customer Onboarding Specialist- Mandarin
5 months ago
Kuala Lumpur, Malaysia Abhidi solution SDN BHD Full time**Overview**: As a Customer Onboarding Specialist, you'll play a pivotal role in ensuring our customers seamlessly transition into their Enterprise Agreement (EA) and begin their journey with CISCO's products and services. You will engage with customers early in their lifecycle, providing guidance, support, and expertise to facilitate a smooth onboarding...
-
Customer Onboarding Specialist- Mandarin
5 months ago
Kuala Lumpur, Malaysia Abhidi Solution Private Limited Full timeAs a Customer Onboarding Specialist, you'll play a pivotal role in ensuring our customers seamlessly transition into their Enterprise Agreement (EA) and begin their journey with CISCO's products and services. You will engage with customers early in their lifecycle, providing guidance, support, and expertise to facilitate a smooth onboarding experience. By...
-
Customer Onboarding Specialist- Mandarin
5 months ago
Kuala Lumpur, Malaysia Abhidi Solution Private Limited Full time**Role: Customer Onboarding Specialist - Mandarin (CISCO)** **Work Location: Bukit Jalil, Kuala Lumpur** **Job Shift Hours: Normal Business Hours** **Job Type: Permanent** **JD**: As a Customer Onboarding Specialist, you'll play a pivotal role in ensuring our customers seamlessly transition into their Enterprise Agreement (EA) and begin their journey with...
-
Client Onboarding Manager
5 months ago
Kuala Lumpur, Malaysia menumiz Full time**Company Description** menumiz is a cloud-based Hospitality Management Solutions provider located in WP, Kuala Lumpur. Our SaaS platform offers a restaurant management app and electronic Point of Sales (POS) system, utilizing mobile technology to streamline restaurant services, from digital menus to accepting payments. With our solutions, restaurants can...
-
Client Onboarding Specialist
5 months ago
Kuala Lumpur, Malaysia OSOME Full time**We’re Osome** - Entrepreneurs are society’s problem solvers. At Osome, we help entrepreneurs focus on solving problems, empowering them to improve the way we work, travel, communicate, shop, and live. The more problems entrepreneurs can solve, the better our world becomes. We are looking for a client-centric individual to join our team as a **Client...
-
Onboarding Consultant
2 months ago
Kuala Lumpur, Malaysia COINS Full timePosted 23 September 2024 - LocationKuala Lumpur - Job type Permanent - Discipline Professional Services - ReferenceJ13072 **Job description**: We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow. Love Work. Love Life. Be You. - is central to our success and how we give...
-
Onboarding Specialist
5 months ago
Kuala Lumpur, Malaysia menumiz Full time**Company Description** menumiz delivers Hospitality Management Solutions on Cloud. Our SaaS platform, which comprises a restaurant management app and electronic Point of Sales (POS) system, harnesses the power of mobile to speed up restaurant services. From digital menu, taking self-service orders, sending kitchen instructions to accepting payments and...
-
Onboarding Specialist
7 months ago
Kuala Lumpur, Malaysia Hyppies Full timeAre you passionate about simplifying financial transactions across borders? Do you thrive in a dynamic environment, fostering seamless experiences for clients? If so, we have an exciting opportunity for you! **About Us**: They are a leading provider of payment and financial services, dedicated to revolutionizing how businesses and individuals manage...
-
Client Onboarding Analyst
5 months ago
Kuala Lumpur, Malaysia ThinkMarkets Full timeThinkMarkets is a global financial technology company, specializing in providing multi-asset trading solutions to thousands of clients around the world. With our flagship ThinkTrader platform, we make it available for our clients to trade the world 24 hours a day. Our mission is to bridge the gap between traders, investors, and platforms by allowing access...
-
Customer Onboarding Specialist
5 months ago
Kuala Lumpur, Malaysia SiteMinder Full timeAt SiteMinder we believe the individual contributions of our employees are what drive our success. That’s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of...
-
Agent Onboarding Analyst
5 months ago
Kuala Lumpur, Malaysia Ria Financial Services Full timeAgent Onboarding Analyst **Responsibilities** **Responsibilities**: Undertaking the CDD process for new and existing clients in accordance with the relevant laws andregulations of the Bank Negara Malaysia and IME's internal guidance, policies, processes & procedures. Perform Due Diligence assessments for corporate customer, merchants, and agents, as well...
-
Regional Onboarding Manager
6 months ago
Kuala Lumpur, Malaysia Citi Full time**MYS CTSM KL Regional Onboarding Manager Cash APAC** The role is part of the TTS Client Onboarding Team, which is responsible for coordinating client onboarding activities, including all account openings/maintenance, KYC, technical integration and onboarding of all Cash Management products across the Citi Treasury and Trade product suite. **Job...
-
Client Onboarding Specialist
5 months ago
Kuala Lumpur, Malaysia Marsh Full time**Client Onboarding Specialist** **What can you expect?** - Be a part of a regional operational shared service center - Interact diverse colleagues and stakeholders from various line of business within MMC **What is in it for you?** - Career Development and Training Opportunities - Explore opportunities to work on regional and global projects - Conducive...
-
Analyst, Onboarding Operations
6 months ago
Kuala Lumpur, Malaysia Airwallex Full timeIf you’re excited to do the most ambitious work of your career and change the way money moves around the world - join us! **Responsibilities**: **KYC Screening**: Conduct Know Your Customer screenings on customers, ensuring compliance with Australian KYC regulations particularly for complex cases. This involves verifying the identity of customers and...
-
Agent Onboarding Analyst
7 months ago
Kuala Lumpur, Malaysia Ria Full time**Responsibilities**: Undertaking the CDD process for new and existing clients in accordance with the relevant laws andregulations of the Bank Negara Malaysia and IME’s internal guidance, policies, processes & procedures. Perform Due Diligence assessments for corporate customer, merchants, and agents, as well as reviewing all relevant incorporations...
-
Customer Onboarding Specialist
5 months ago
Kuala Lumpur, Malaysia SiteMinder Full timeAt SiteMinder we believe the individual contributions of our employees are what drive our success. That’s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of...
-
Client Onboarding Specialist
5 months ago
Kuala Lumpur, Malaysia Citi Full timeWhether you’re at the start of your career or looking to discover your next adventure, your story begins here. At **Citi**, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training...
-
Sales - Onboarding Specialist (Offsite & Internal)
5 months ago
Kuala Lumpur, Malaysia Engage International Sdn Bhd (KATCH) Full timeo Provide an incredible onboarding experience for merchants. You will be supporting the on-the-ground sales team in closing deals - Develop new efficiencies to shorten the onboarding sales stage, using your learnt extensive product knowledge across a whole product suite. - Perform against the onboarding process and training curriculum to hold merchants...
-
(Sales) Onboarding Specialist
5 months ago
Kuala Lumpur, Malaysia Engage International Sdn Bhd (KATCH) Full timeo Execute on-site visits to merchants for hands-on support during the implementation phase. - Collaborate with the sales team to understand client needs and customize onboarding strategies accordingly. - Conduct in-person training sessions for merchants on product usage, system integration, and best practices. - Troubleshoot and resolve any hardware or...
-
Onboarding Analyst
5 months ago
Kuala Lumpur, Malaysia BigPay Full time**_Join the BigPay Team! Levelling up people’s life, one transaction at a time._** **What we do, and why we do it** The banking system is evolving to give consumers the transparency, control and financial wellbeing they deserve. In a world where technology can change how we live for the better, there is no reason to be burdened by legacy systems,...