Customer Onboarding Specialist- Mandarin

3 days ago


Kuala Lumpur, Malaysia Abhidi solution SDN BHD Full time

**Overview**:
As a Customer Onboarding Specialist, you'll play a pivotal role in ensuring our customers seamlessly transition into their Enterprise Agreement (EA) and begin their journey with CISCO's products and services. You will engage with customers early in their lifecycle, providing guidance, support, and expertise to facilitate a smooth onboarding experience. By leveraging your exceptional communication skills and deep understanding of CISCO's offerings, you'll empower customers to achieve their goals and unlock the full potential of their investments.

**Key Responsibilities**:

- Engage with customers at the onset of their journey to facilitate Enterprise Agreement onboarding, utilizing both one-to-many and one-to-one engagement strategies.
- Work within a globally-consistent delivery process to provide comprehensive support for Licensing, Services, and Software onboarding, ensuring adherence to CISCO's standards of excellence.
- Utilize your expertise in lifecycle onboarding to identify and proactively manage risk areas and customer expectations, mitigating potential obstacles to successful delivery.
- Provide valuable feedback on process and offer improvements through designated channels, contributing to the continuous enhancement of CX Product Management and CX Success Programs Teams.
- Collaborate closely with peers to share best practices, refine delivery processes, and enhance the overall customer experience.
- Support early adopters by guiding them through the Customer Portal, ensuring they have the necessary tools and resources to navigate their journey effectively.
- Educate customers on technical onboarding pathways, directing them to relevant resources such as product-specific ATXs and Accelerators to accelerate their integration process.
- Facilitate the seamless transition of newly onboarded customers to the Customer Success team, ensuring they are equipped and empowered to fully utilize CISCO's offerings post-activation.
- Demonstrate a deep understanding of customer goals and align them with CISCO's offer functionality, driving value acceleration and fostering long-term relationships.

**Qualifications**:

- Bachelor's degree in Business Administration, Computer Science, or a related field.
- Proven experience in customer-facing roles, preferably in onboarding or customer success within the technology industry.
- Strong understanding of enterprise software licensing models and services offerings.
- Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels.
- Demonstrated ability to manage multiple priorities and thrive in a fast-paced, dynamic environment.
- Passion for technology and a commitment to delivering exceptional customer experiences.
- Familiarity with CISCO's products and services portfolio is a plus.
- Ability to work independently and as part of a collaborative team, fostering a culture of knowledge sharing and continuous improvement.

Pay: RM5,000.00 - RM8,000.00 per month

**Benefits**:

- Health insurance
- Professional development

Schedule:

- Day shift

**Experience**:

- Customer Onboarding: 3 years (preferred)
- CISCO's products: 3 years (preferred)



  • Kuala Lumpur, Malaysia Abhidi Solution Private Limited Full time

    **Role: Customer Onboarding Specialist - Mandarin (CISCO)** **Work Location: Bukit Jalil, Kuala Lumpur** **Job Shift Hours: Normal Business Hours** **Job Type: Permanent** **JD**: As a Customer Onboarding Specialist, you'll play a pivotal role in ensuring our customers seamlessly transition into their Enterprise Agreement (EA) and begin their journey with...


  • Kuala Lumpur, Malaysia Abhidi Solution Private Limited Full time

    As a Customer Onboarding Specialist, you'll play a pivotal role in ensuring our customers seamlessly transition into their Enterprise Agreement (EA) and begin their journey with CISCO's products and services. You will engage with customers early in their lifecycle, providing guidance, support, and expertise to facilitate a smooth onboarding experience. By...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Lancesoft Malaysia Full time

    Lancesoft Malaysia is seeking a motivated Customer Onboarding Specialist to join our team. As a Customer Onboarding Specialist, you will be responsible for setting up, amending, and reviewing customer numbers for trade/insurance counterparties in internal databases, and issuing customer numbers in Marsh systems for all Asian countries except Japan.Key...


  • Kuala Lumpur, Kuala Lumpur, Malaysia StoreHub Full time

    As a key member of our team, the Merchant Onboarding Specialist will play a vital role in driving success for our merchants.This involves guiding them through the onboarding process, from initial setup to post-implementation follow-ups, to ensure a smooth transition and maximum utilization of StoreHub's platform.Responsibilities:Develop and execute...


  • Kuala Lumpur, Malaysia Vonage Full time

    **Vonage Mission**: Vonage is the emerging leader in the $100B+ cloud communications platform (CPaaS) market. Customers like Airbnb, Viber, Whatsapp, Snapchat, and many others depend on our APIs and SDKs to connect with their customers all over the world. As businesses continue to shift to a real-time, customer-centric communications model, we are...


  • Kuala Lumpur, Kuala Lumpur, Malaysia EBC Financial Group Full time

    We are seeking a highly organized and detail-oriented individual to join our team as a Client Onboarding Specialist at EBC Financial Group. In this role, you will be responsible for the onboarding of new clients, ensuring that all necessary information is collected and managed efficiently.About EBC Financial Group:EBC Financial Group is a global financial...


  • Kuala Lumpur, Malaysia Engage International Sdn Bhd (KATCH) Full time

    o Execute on-site visits to merchants for hands-on support during the implementation phase. - Collaborate with the sales team to understand client needs and customize onboarding strategies accordingly. - Conduct in-person training sessions for merchants on product usage, system integration, and best practices. - Troubleshoot and resolve any hardware or...


  • Kuala Lumpur, Kuala Lumpur, Malaysia StoreHub Full time

    Are you driven, results-oriented and a team player?With 17,000+ retailers and restaurants in over 15 countries, StoreHub is on a mission to enable everyone, big or small, to build successful businesses.At StoreHub, we're building a dream team whereby all of your colleagues are extraordinary at what they do and are highly effective collaborators.It is in such...


  • Kuala Lumpur, Kuala Lumpur, Malaysia EBC Financial Group Full time

    This job is for a Client Onboarding Specialist at EBC Financial Group. You might like this job because you'll help new clients get started, manage info, and work with a diverse team in a fast-growing global company committed to integrity and innovation.EBC Financial Group – a global financial services provider headquartered in the dynamic city of London,...


  • Kuala Lumpur, Kuala Lumpur, Malaysia EBC Financial Group Full time

    EBC Financial Group is a global financial services provider with a dynamic team in London. We are looking for a Client Onboarding Specialist to help new clients get started, manage information, and work with our diverse team in a fast-growing company committed to integrity and innovation.We specialize in global financial investment, asset management, and...


  • Kuala Lumpur, Malaysia BID Operations Full time

    We are seeking an experienced Customer Onboarding Manager responsible for coordinating and managing the onboarding process for new customers, ensuring their smooth and swift integration with our products or services. This role involves close collaboration with sales, customer support, and other relevant teams to deliver an outstanding customer...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Swivelt Pte. Ltd. Full time

    Job SummaryWe are looking for an experienced Partnership Support Specialist to join our team at Swivelt Pte. Ltd.Main ResponsibilitiesOnboard and manage IBs (Introducing Brokers) and PAMMs (Percentage Allocation Management Modules), ensuring a smooth and efficient process.Monitor and review onboarding processes to ensure they align with best practices,...


  • Kuala Lumpur, Kuala Lumpur, Malaysia StoreHub Full time

    We're seeking an experienced professional to fill the role of Onboarding Process Manager.This individual will be responsible for developing and implementing onboarding processes that drive long-term success for our merchants.Responsibilities:Design and execute onboarding processes to ensure seamless transitions.Monitor performance metrics and refine...


  • Kuala Lumpur, Kuala Lumpur, Malaysia StoreHub Full time

    At StoreHub, we're on a mission to empower retailers and restaurants worldwide with our cutting-edge platform.The Client Onboarding Expert plays a vital role in ensuring seamless merchant onboarding experiences. This involves overseeing the entire onboarding journey, from initial setup to post-implementation follow-ups, to guarantee a smooth transition for...

  • Customer Specialist

    2 weeks ago


    Kuala Lumpur, Malaysia MyGlit Full time

    **Role**:Asst. Mgr/Mgr -(NonTechnical) **Timings**:Flexible (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Operations / Customer Service / Telecalling **Process**:Voice Key Skills: Mandarin BPO Voice Process BPO industry voice account BPO Call center Customer Service Agent Mandarin or Cantonese Voice...

  • Onboarding Specialist

    3 hours ago


    Kuala Lumpur, Kuala Lumpur, Malaysia SWIFT Full time

    About the PositionWe are looking for a detail-oriented and customer-focused individual to fill the role of Senior Customer Service Analyst. In this position, you will be responsible for validating and processing joining requests, maintaining accurate customer information, and resolving customer inquiries in a timely and professional manner.You will work...


  • Kuala Lumpur, Kuala Lumpur, Malaysia RADEX MARKETS Full time

    We are seeking a highly motivated and detail-oriented individual to join our team as a Compliance and Customer Service Specialist. In this role, you will be responsible for ensuring the smooth operation of our client onboarding process.Duties and Responsibilities:Perform client screening and account opening processesReview and update existing compliance...


  • Kuala Lumpur, Kuala Lumpur, Malaysia American Express Full time

    Merchant Onboarding Specialist (Asia Pacific Market)You Take the Lead, We Support You.Join a Diverse CommunityAt American Express, you'll be part of a global community that is committed to backing our customers, communities, and each other. Here, you'll have the opportunity to create a career journey that's unique and meaningful to you with benefits,...


  • Kuala Lumpur, Kuala Lumpur, Malaysia EcoVadis Full time

    This is an exciting opportunity to join our team as a Rated Customer Success Associate.As a frontline employee, you will engage and support all companies to leverage our solutions in order to foster continuous improvement of sustainable business practices in global supply chains.You will be responsible for the onboarding and account management of our...


  • Kuala Lumpur, Malaysia Engage International Sdn Bhd (KATCH) Full time

    o Provide an incredible onboarding experience for merchants. You will be supporting the on-the-ground sales team in closing deals - Develop new efficiencies to shorten the onboarding sales stage, using your learnt extensive product knowledge across a whole product suite. - Perform against the onboarding process and training curriculum to hold merchants...