Corporate Customer Onboarding Specialist

2 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia EcoVadis Full time

This is an exciting opportunity to join our team as a Rated Customer Success Associate.

As a frontline employee, you will engage and support all companies to leverage our solutions in order to foster continuous improvement of sustainable business practices in global supply chains.

You will be responsible for the onboarding and account management of our Corporate and Select customers.

Your key duties include:

  • Manage a portfolio of new and existing customers, ensuring they maximize the value they receive from our solutions.
  • Actively contribute to maintain a high satisfaction level towards our services with a view to maximizing retention and revenue.
  • Engage with customers via phone, email and video calls.

You will also coordinate proactively with other business units to carry out the relevant aspects of the subscription and assessment process.

You will encourage customers to use all features available to them.

You will collaborate with various business units such as Marketing and Product Management to develop the offering for existing subscribers.

You will establish and maintain strong relationships with both proactive & reactive outreach to assigned accounts.

You will develop trusted advisor relationships with key account stakeholders, and executives.

You will assist customers in more effectively utilizing the EcoVadis platform to suit their specific business needs and handling internal/external requests.



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