Onboarding Process Manager

21 hours ago


Kuala Lumpur, Kuala Lumpur, Malaysia StoreHub Full time

We're seeking an experienced professional to fill the role of Onboarding Process Manager.

This individual will be responsible for developing and implementing onboarding processes that drive long-term success for our merchants.

Responsibilities:

  1. Design and execute onboarding processes to ensure seamless transitions.
  2. Monitor performance metrics and refine processes to optimize efficiency and customer satisfaction.
  3. Collaborate with cross-functional teams to align expectations and resolve issues.
  4. Develop and maintain documentation for onboarding processes and procedures.

Qualifications:

  • Bachelor's degree in Business or a related field.
  • Proven experience in customer success, account management, or retail operations.
  • Hands-on experience with Intercom and Salesforce for customer management.
  • Fluency in Mandarin required for communicating with Mandarin-speaking clients/customers.

Why choose StoreHub:

  • A dynamic work environment with opportunities for growth and learning.
  • A culture of innovation, creativity, and experimentation.
  • A commitment to diversity, equity, and inclusion.


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