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Rated Onboarding Specialist

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia EcoVadis SAS Full time

Sustainable Business Growth Advisor

We are seeking a talented individual to join our team as a Sustainable Business Growth Advisor. In this role, you will be responsible for helping our customers achieve their sustainability goals through our innovative solutions.

Your Key Responsibilities:

  • Manage a portfolio of new and existing customers to ensure they achieve their sustainability objectives.
  • Work closely with customers to understand their unique needs and develop tailored strategies to drive business growth and expansion.
  • Collaborate with internal teams to develop and implement effective onboarding and account management processes.
  • Provide training and support to customers on effective use of the EcoVadis platform to meet their specific needs.
  • Prepare reports on account status and market trends to inform business decisions.
  • Promote the EcoVadis solution to the market and beyond through case studies, events, and other initiatives.

Requirements

To succeed in this role, you should have:

  • 2+ years of experience in an onboarding or account management position, preferably in a B2B environment.
  • A proven track record of delivering exceptional customer service and building strong relationships.
  • Strong communication and problem-solving skills, with attention to detail and ability to work in a fast-paced environment.
  • Fluency in Chinese and English, with proficiency in Salesforce or CRM software a plus.
  • A proactive approach to suggesting and implementing ideas and improvements.
  • A willingness to adapt quickly to changes and contribute to a dynamic team environment.

About Us

EcoVadis is committed to guiding companies toward a sustainable world. We believe in the importance of diversity, equity, and inclusion, and we welcome applications from candidates who share our values.