Merchant Onboarding Specialist

21 hours ago


Kuala Lumpur, Kuala Lumpur, Malaysia StoreHub Full time

As a key member of our team, the Merchant Onboarding Specialist will play a vital role in driving success for our merchants.

This involves guiding them through the onboarding process, from initial setup to post-implementation follow-ups, to ensure a smooth transition and maximum utilization of StoreHub's platform.

Responsibilities:

  1. Develop and execute onboarding plans to drive long-term success.
  2. Provide ongoing support to merchants, addressing concerns and resolving issues.
  3. Collaborate with cross-functional teams to align expectations and resolve issues.
  4. Monitor performance metrics and refine processes to optimize efficiency and customer satisfaction.

Requirements:

  • Bachelor's degree in Business or a related field.
  • Proven experience in customer success, account management, or retail operations.
  • Hands-on experience with Intercom and Salesforce for customer management.
  • Fluency in Mandarin required for communicating with Mandarin-speaking clients/customers.

Perks:

  • A comprehensive benefits package, including medical and dental insurance.
  • A generous vacation policy, allowing time for relaxation and rejuvenation.
  • Professional development opportunities, supporting career growth and advancement.


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