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Relationship Management Coordinator

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia Shopee Full time

About Shopee

We are seeking a Relationship Management Coordinator to join our team. In this role, you will be responsible for managing sales campaigns, ensuring smooth merchant onboarding, and maintaining merchant data accuracy.

Sales Campaign Planning
  1. Plan and execute sales campaigns to acquire new SPayLater merchants.
  2. Collaborate with internal teams to align campaign objectives, timelines, and deliverables.
  3. Track and report campaign performance to identify areas for improvement.
Merchant Onboarding Support
  1. Provide support to new merchants throughout the onboarding process.
  2. Ensure all required documents and compliance checks are completed in a timely manner.
  3. Coordinate with internal stakeholders to resolve any onboarding issues.
Merchant Data Maintenance
  1. Maintain accurate merchant tagging to ensure proper classification and segmentation.
  2. Conduct periodic data audits and housekeeping to ensure data integrity.
  3. Provide insights and reports based on merchant data for business decision-making.

Expectations

  1. Bachelor's degree in Business, Operations, or a related field.
  2. 1-3 years of experience in business operations, sales support, or merchant acquisition (preferred).
  3. Strong analytical skills with experience in data management and reporting.
  4. Proficiency in Microsoft Excel, Google Sheets, and CRM tools.
  5. Excellent communication and problem-solving skills.
  6. Ability to work in a fast-paced environment and manage multiple tasks efficiently.