Client Relationship Coordinator
1 day ago
Doo Group is a dynamic organization focused on delivering exceptional client experiences.
Client Relationship CoordinatorWe are seeking a highly skilled Client Relationship Coordinator to join our team. In this role, you will be responsible for building and maintaining strong client relationships.
Key Responsibilities:
- Lead Analysis and Client Interaction: Assist in the analysis of potential leads, supporting the identification of new business opportunities, and helping to manage existing client relationships.
- Policy Management: Support in organizing, updating, and managing client policies, ensuring that all details are accurate, current, and compliant with industry regulations.
- Claims Management Assistance: Provide basic support in managing and tracking claims for clients, ensuring that the claims process runs smoothly and clients are updated on the status of their claims.
- Customer Service Support: Serve as a point of contact for clients, addressing inquiries related to policy details, claims, and general insurance coverage.
- Documentation and Compliance: Ensure that all documentation related to client policies, claims, and renewals is properly completed, organized, and complies with both company policies and regulatory standards.
- Administrative Support: Provide general administrative support, including maintaining accurate client records, filing documents, and preparing reports for internal teams.
Requirements:
- Bachelor Degree or above
- Insurance Understanding: Basic understanding of general insurance policies and the underwriting process. Exposure to underwriting would be an advantage.
- Customer Service Experience: Prior experience in customer service roles, such as a customer service representative, with the ability to address client inquiries and resolve issues effectively.
- Administrative and Documentation Skills: Strong organizational skills, with experience managing documentation and records in compliance with company standards and industry regulations.
- Claims Knowledge: Familiarity with the claims process and the ability to support clients and the internal team in managing claims effectively.
- Communication Skills: Clear and effective verbal and written communication skills to interact with clients and internal teams.
- Attention to Detail: Ensuring accuracy in handling documentation, policies, and claims, and maintaining up-to-date records.
- Team Collaboration: Ability to work effectively in a team environment, contributing to achieving team goals and supporting colleagues across different departments.
- Analytical Skills: Ability to assist in assessing risk and evaluating policy options to provide the best possible coverage for clients.
Benefits:
- Comprehensive benefits package, including medical, dental, optical, and wellness benefits
- 13th-month salary and performance bonus
- Quarterly employee recognition awards
- Smart pantry access and monthly tea break/lucky draw
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