IT Relationship Manager
4 days ago
We are seeking an experienced IT Relationship Manager to work with our clients and own the overall IT relationship between the client's IT department and Teleperformance.
The successful candidate will be responsible for managing resolutions, corrective actions, lessons learned and the collection and dissemination of relevant information. They will also collect and use feedback from clients and stakeholders to measure effectiveness of stakeholder management.
This role requires a wide range of technical skills including IT Project Management (PMP/Scrum/Agile), technical background in IVR/call delivery, PBX management, VoIP, SIP, networking, security, firewalling, server/data center environments, cloud hosting, domain/desktop standards, and application deployment.
The ideal candidate will possess strong communication, teamwork, collaboration, leadership, adaptability, and conflict resolution skills. They will interact with customers through phone, chat, Teams, Zoom, Webex, and face-to-face meetings when appropriate.
Key Responsibilities:
- Manage IT relationships with clients
- Collect and disseminate information
- Measure stakeholder management effectiveness
- Maintain technical skills and knowledge
Requirements:
- Bachelor's degree in Computer Science or related field
- 5+ years of experience in IT project management
- PMP/Scrum/Agile certification
- Strong communication and interpersonal skills
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